IT Administrator

Hercules Industries•Denver, CO

10d•$25 - $30•Onsite

About The Position

The primary function of the IT Administrator is to support multiple office locations in a Windows focused environment. Responsible for managing and troubleshooting across a wide range of systems, users, and devices.

Requirements

One to three years’ IT or customer support experience working within a Support Desk environment providing tier 1 technical support in a corporate environment.
High School diploma or GED required.
Customer-oriented and motivated with excellent oral and written communication skills.
Problem solving and organizational skills and ability to prioritize and manage multiple tasks and deadlines.
Ability to organize and prioritize job projects and requirements.
Ability to keep abreast of product applications and technology trends.
Excellent analytical/troubleshooting skills.
Ability to work independently and take ownership for tasks from beginning to completion.
Experience with Cloud Based ERP systems.
Solid knowledge of Microsoft Windows operating systems (desktop & server).
Experience with Active Directory and Group Policy.
Understanding of basic networking (IP, DNS, DHCP, VPN).
Ability to pass background check and drug screen.
Ability to write routine reports and routine correspondence.
Ability to effectively communicate with employees to make an accurate assessment of employee needs.
Ability to perform basic mathematical calculations required to accurately complete assigned tasks.
Advanced computer skills including Microsoft Office, Active Directory, Apple & Android Devices, Windows Servers, and Networking Equipment.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Ability to interpret a variety of instructions furnished in written, oral, or technical formats.
Ability to use sound judgment and problem-solving skills to analyze employee technical problems and to recommend the proper course of action.

Nice To Haves

Associate degree or bachelor’s degree in related field preferred.

Responsibilities

Administer and support Microsoft Windows-based systems, servers, and desktops.
Manage user accounts, permissions, and group policies in Active Directory.
Perform routine maintenance, updates, and backups of IT infrastructure.
Provide first and second-level support to end users—hardware, software, and network troubleshooting.
Monitor system performance and respond to alerts and incidents promptly.
Assist in onboarding/off-boarding of employees with proper IT access and setup.
Maintain documentation of systems, procedures, and configurations.

Benefits

medical insurance
dental insurance
vision insurance
Short Term Disability
Long Term Disability
Employee Life Insurance (Basic Life/AD&D and Voluntary Life AD&D)
Holiday pay
vacation pay
sick time
Flexible Spending Plan
Wellness Program
Employee Assistance Program (EAP)
401(k) Savings Plan
Employee Stock Ownership Plan (ESOP)
three paid hours of work time per month to participate in an approved community service activity
quarterly Hercules Employee-Owner Partners in Profit Bonus