IT Administrator Specialist (22634)

Buchanan and Edwards (BE)/ RenXTech•Tysons, VA

3d•Hybrid

About The Position

Buchanan & Edwards is seeking an IT Administrator Specialist for the Corporate Office and about 400 onsite and remote users. You'll be responsible for an IT service desk, Desktop and Laptop Management, Identity Services (Azure Entra ID), administration of multiple Microsoft 365 tenants via the Admin Center and Powershell, M365 email and other services (e.g., Exchange, SharePoint, OneDrive, Teams, Microsoft Office), Employee Portal, and network operations and maintenance for the office. The office has a small network that includes a gateway, firewall, and wireless access points. You will also support the operation of a small set of Power Platform apps and reports and assist with services that use the network, including office printers, video conference devices, and security cameras. Knowledge, skill, and experience with similar IT services and technologies are required. The position allows for some remote work but requires onsite work during business hours when the office is most occupied----typically, Tuesday through Thursday-----or when special scheduled events take place. You will have the opportunity to grow in this position, take on special IT-related projects, refresh and improve the IT technologies and services, work with a small Corporate team, and have direct interactions with senior staff and executives as well as end users.

Requirements

2+ years systems administrator experience.
2+ years managing Office 365 systems.
Configuration and maintenance of policies, settings, and packages within the Office 365 ecosystem.
Knowledge of Office 365 services, integrations, and deployment of services with an understanding Microsoft Entra ID, Enterprise Mobility + Security, and Intune.
Ability to understand and troubleshoot backup and recovery technologies with expert knowledge of security controls and requirements.
Demonstrated ability to troubleshoot methodologies and solve issues to meet critical deadlines.
Confidently introduce ideas and participate in detailed technological discussions.
Strong interpersonal skills.
Collaborative spirit.
Ability to work autonomously.
Customer-first mindset.

Nice To Haves

Skills or familiarity with Fortinet.
Skills or familiarity with Druva.
Skills or familiarity with Azure services.
Skills or familiarity with PowerBI.
Skills or familiarity with other workloads contained in the M365 suite.
Knowledge of Microsoft Teams, SharePoint Online, PowerApps, Power Automate.
Prior experience with enterprise backup methodologies and tools.
Prior experience supporting desktop and laptop principles and best practices.
Prior experience supporting networking principles and practices.
Prior experience supporting telecommunications.
Prior experience with Zendesk Helpdesk.
Building and executing PowerShell scripts.
Microsoft 365 Certification preferred.

Responsibilities

Manage an IT service desk.
Perform Desktop and Laptop Management.
Manage Identity Services (Azure Entra ID).
Administer multiple Microsoft 365 tenants via the Admin Center and Powershell.
Manage M365 email and other services (e.g., Exchange, SharePoint, OneDrive, Teams, Microsoft Office).
Manage the Employee Portal.
Perform network operations and maintenance for the office, including a small network with a gateway, firewall, and wireless access points.
Support the operation of a small set of Power Platform apps and reports.
Assist with services that use the network, including office printers, video conference devices, and security cameras.
Manage service desk tickets in Zendesk supporting onsite and remote staff.
Maintain, configure, and support IT equipment and telecommunications assigned to staff and office locations.
Troubleshoot backup and recovery technologies.
Provision new user accounts, services, and terminations in accordance with corporate policies and procedures.