IT Administrator ll | Night Shift
About The Position
The IT Administrator II is responsible for installing, configuring, testing, maintaining, monitoring, and troubleshooting end-user computing devices, peripherals, printers, presentation equipment, software, and other technology equipment. This role supports both local and remote client devices and applications, performs repairs, and conducts diagnostics to resolve technical issues. The administrator will utilize a ticketing system to manage issues, develop user procedures, and support user accounts through Active Directory. They will also assist with technology support planning, implementation, maintenance, and documentation, collaborating with the technology team and vendors. Additional duties include performing file level recoveries, assisting with OSD systems, supporting the core infrastructure team with systems like VoIP and email, and maintaining a safe work environment.
Requirements
- 3-5 years proven experience within a desktop support role
- Associates degree in IT field or will take equitable experience
- Strong customer service orientation
- Proven analytical and problem-solving abilities
- Proven ability to work with individuals of various technological backgrounds, to help troubleshoot and setup systems
- Excellent verbal, written and listening skills with the ability to present instructions and information clearly
- Must exhibit professionalism when communicating with superiors and peers
- Must have the ability to work independently and within a team environment
- Must be adaptable to a changing work environment, competing demands and able to deal with frequent change, delays or unexpected events
- Ability to effectively prioritize and execute tasks in a high-pressure environment
- Must be able to define problems, collect data, establish facts and draw valid conclusions
- Must be able to prioritize and manage multiple projects simultaneously and follow through on issues in a timely manner
- Must have the ability and willingness to work extended hours and overtime, including weekends, as required by the work schedule and production needs
Responsibilities
- Install, configure, test, maintain, monitor, and troubleshoot end user computing devices, peripherals, printers, presentation equipment, software, and other technology equipment
- Support both local and remote client devices and applications
- Perform repairs to client devices and peripheral equipment
- Conduct diagnostics to understand and resolve problems or to provide technical assistance and support
- Utilize ticketing system to manage issues to resolution
- Develop procedures to help users in the proper use of devices and applications
- Support/maintain user accounts through Active Directory including the creation and management of group membership
- Assist with the planning, implementation, maintenance and documentation of all facets of technology support
- Collaborate with technology team members to address and escalate issues as required
- Collaborate with vendors to support deployed hardware and systems
- Perform file level recoveries
- Assist in maintaining OSD systems
- Assist the core infrastructure team in maintaining various systems (ex: voip, email)
- Maintain safe and clean work environment
- Perform other duties as assigned
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
