IT ADMINISTRATOR

All Hands and Hearts Smart Response, Inc.•Jenks, OK

3d•Hybrid

About The Position

A versatile position within a dynamic nonprofit that helps communities recover after disasters and gets children back in school. The position is full-time and is responsible for supporting and managing all IT systems and services used by All Hands and Hearts.

Requirements

High school diploma or equivalent
1-2 years experience with cloud-based systems administration.
Must be legally authorized to work in the US.
Proficiency in Salesforce.
Good written and oral communication skills
Confident working with Google Workspace, particularly Google Docs and Google Sheets; and Microsoft Office.
Well organized and have a flexible approach to managing multiple tasks and prioritizing them appropriately.
Able to manage a large workload and perform in a fast-paced environment.

Nice To Haves

Previous All Hands and Hearts experience preferred.
Salesforce certification optional, but preferred.
Familiarity with WP Engine, WordPress development and the Gutenberg WordPress Editor.
Experience with building Tableau dashboards or with Google Analytics is a plus.

Responsibilities

Manage and support Salesforce and include integrated systems and services such as ActiveCampaign and Formstack.
Perform onboarding/offboarding tasks on critical systems for all staff, contractors and volunteers.
Support all employees, contractors and volunteers in using All Hands and Hearts systems including Salesforce, Google Workspace, Slack, Formstack and other tools.
Manage and maintain web infrastructure including hosting platform, backups and DNS.
Create and maintain documentation of systems, system configuration and operating procedures.
Create and maintain end user facing documentation for systems and services.
Create basic workflows and automation to support business processes.
Perform data analysis to identify data quality issues and troubleshoot data-related problems.
Perform other duties as required