IT Administrator ll | Night Shift

Orizon Aerostructures•Chanute, KS

2d•Onsite

About The Position

The IT Administrator II is responsible for installing, configuring, testing, maintaining, monitoring, and troubleshooting end-user computing devices, peripherals, printers, presentation equipment, software, and other technology equipment. This role supports both local and remote client devices and applications, performs repairs, and conducts diagnostics to resolve technical issues. The IT Administrator II utilizes a ticketing system to manage issues to resolution, develops procedures for users, and supports user accounts through Active Directory. This position also assists with the planning, implementation, maintenance, and documentation of technology support, collaborates with technology team members and vendors, and performs file-level recoveries. Additionally, the role assists in maintaining OSD systems and supports the core infrastructure team with systems like VoIP and email. A safe and clean work environment is maintained, and other duties as assigned may be performed.

Requirements

3-5 years proven experience within a desktop support role
Associates degree in IT field or will take equitable experience
Strong customer service orientation
Proven analytical and problem-solving abilities
Proven ability to work with individuals of various technological backgrounds, to help troubleshoot and setup systems
Excellent verbal, written and listening skills with the ability to present instructions and information clearly
Must exhibit professionalism when communicating with superiors and peers
Must have the ability to work independently and within a team environment
Must be adaptable to a changing work environment, competing demands and able to deal with frequent change, delays or unexpected events
Ability to effectively prioritize and execute tasks in a high-pressure environment
Must be able to define problems, collect data, establish facts and draw valid conclusions
Must be able to prioritize and manage multiple projects simultaneously and follow through on issues in a timely manner
Must have the ability and willingness to work extended hours and overtime, including weekends, as required by the work schedule and production needs
Must be either a U.S. citizen, lawful permanent resident of the U.S., or a "protected individual"

Nice To Haves

May occasionally work in temperatures above 100 degrees and below 60 degrees.
May occasionally walk on slippery or uneven surfaces.
May be required to access elevated surfaces either by stairs or ladder.
Noise level in the work environment may require use of hearing protection.

Responsibilities

Install, configure, test, maintain, monitor, and troubleshoot end user computing devices, peripherals, printers, presentation equipment, software, and other technology equipment
Support both local and remote client devices and applications
Perform repairs to client devices and peripheral equipment
Conduct diagnostics to understand and resolve problems or to provide technical assistance and support
Utilize ticketing system to manage issues to resolution
Develop procedures to help users in the proper use of devices and applications
Support/maintain user accounts through Active Directory including the creation and management of group membership
Assist with the planning, implementation, maintenance and documentation of all facets of technology support
Collaborate with technology team members to address and escalate issues as required
Collaborate with vendors to support deployed hardware and systems
Perform file level recoveries
Assist in maintaining OSD systems
Assist the core infrastructure team in maintaining various systems (ex: voip, email)
Maintain safe and clean work environment
Perform other duties as assigned