IT Administrator I

Recurly•Broomfield, CO

About The Position

The IT Administrator will work with Recurly’s IT infrastructure. They will perform both technical and administrative tasks to ensure the functionality, efficiency, and satisfaction of Recurly’s corporate staff. The IT Administrator must be knowledgeable in macOS software and systems. The role requires critical thinking and problem solving with high attention to detail. Since end-user support and teamwork are important aspects of the role, excellent communication and people skills are required.

Requirements

Minimum 1 year of experience as an IT Administrator in a macOS environment or similar experience
Ability to assume increased responsibility
Experience with GSuite, SSO, MFA, Okta, Kandji/Iru, Salesforce
Ability to be a self-starter
Ability to take ownership of issues and drive them to resolution
Very detail oriented with a high sense of urgency
Excellent communication, organizational, and interpersonal skills.

Responsibilities

Provide technical support and training for end users
Assist with the configuration and deployment of end-user systems
Install and configure software and hardware (OS, applications, etc)
Collaborate with other teams to maintain standards and functionality
Maintain inventory levels such as equipment, peripherals, etc.
Ensure meeting room functionality and organization
Provide A/V assistance for company meetings
Keep IT related supplies clean and organized
Demonstrates an understanding of Recurly's Security & Compliance procedures (e.g. In-Scope & Out of Scope systems and employees)
Implements configuration and administrative updates to applications with moderate supervision/direction
Able to author clear and effective internal technical documentation, and end-user support documentation
Provides timely, helpful/actionable feedback to peers and managers