IT Administrator
About The Position
Flipp partners with the largest North American retailers and brands to deliver local promotions and savings to millions of engaged shoppers daily, driving superior returns on investments. We help people make smarter shopping decisions with autonomy and accountability. With rising living costs, Flipp's mission is crucial. Our Shopper Consideration Platform allows retailers and manufacturers to create digital experiences from their savings & deals content, aiding shoppers in deciding what to buy and where to buy it. Together, we make a difference. Our five principles, Progress Over Perfection, Clarity Through Transparency, Learn Loudly, Challenge with Empathy, and Always Build Better, bring a relentless progress mindset to life. They’re not just slogans, but they’re the behaviours we expect, reward, and hold ourselves accountable to. You'll be equipped to make an impact, realize your potential, and stay inspired every step of the way. Flipp + Shopfully’s IT team manages the technology, services, and systems that support our business operations. We’re looking for an IT Administrator to provide reliable first-line support and help maintain a secure, efficient, and scalable technology environment. You’ll troubleshoot hardware, software, access, and connectivity issues; manage employee onboarding and offboarding; administer workplace platforms; and support IT projects and process improvements. You’ll join a collaborative global team where you’ll have the opportunity to solve a broad range of problems and explore how AI and automation can improve IT operations. This role requires you to go in-office 1-2 days a week.
Requirements
- 1–3 years of experience in IT support, service desk, help desk, or IT administration.
- Hands-on experience supporting macOS and Windows devices.
- Experience administering Google Workspace or a comparable platform such as Microsoft 365 or Azure AD.
- Experience managing user accounts, permissions, onboarding, and offboarding.
- Familiarity with a ticketing system, ideally Jira.
- Strong troubleshooting, prioritization, and organizational skills.
- A customer-focused approach and the ability to communicate technical information clearly.
- The ability to remain calm and professional while managing competing priorities.
- A curious, collaborative mindset and willingness to learn new technologies.
Nice To Haves
- Experience with JumpCloud, Confluence, Monday.com, Slack administration, Google Meet hardware, device imaging, or asset management is an asset.
- Familiarity with IT security, workflow automation, and access-management practices.
- Certifications such as CompTIA A+, Network+, HDI-CSR, or CCNA is an asset.
Responsibilities
- Provide first-line IT support to remote and in-office employees.
- Troubleshoot hardware, software, access, network, printer, and audio-visual issues.
- Manage employee onboarding and offboarding, including accounts, permissions, and devices.
- Administer Google Workspace, Jira, Slack, and other business applications.
- Configure and support macOS and Windows laptops and iOS and Android devices.
- Maintain hardware inventory and coordinate device upgrades, replacements, and repairs.
- Support meeting-room technology, Google Meet hardware, Wi-Fi, and office equipment.
- Escalate complex issues and collaborate with IT colleagues or vendors to resolve them.
- Lead smaller IT projects and contribute to global initiatives.
- Improve IT processes through documentation, automation, and AI-enabled solutions.
Benefits
- Accelerated career growth
- Highly flexible benefits
- Remote-first environment
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
