IT Administrator - Help Desk

Mach Industries•Huntington Beach, CA

3d•$32 - $40

About The Position

Mach Industries is seeking a proactive, customer-focused IT Support Technician to provide first-line IT support for approximately 600 employees. The role delivers Level 1 and Level 2 technical support, including ticket management, device provisioning, employee onboarding and offboarding, and desk-side support at headquarters and remote sites without dedicated IT personnel. It contributes to the security and efficiency of the IT environment, including systems and devices handling Controlled Unclassified Information (CUI) and ITAR-controlled data. The role requires careful troubleshooting and consistent security practices, such as identity verification, maintaining device chain of custody, and appropriately handling sensitive information. The position works with the service desk queue, Windows and macOS devices, identity and device-management systems, collaboration and AV tools, shared shop-floor workstations, and IT asset records. It also supports new site openings, maintains knowledge-base resources, and participates in an IT support on-call rotation. Extended hours and weekends may be needed, and travel of approximately 10–20% may be required during new site development. Applicants must meet U.S. export-control eligibility requirements, or be eligible to obtain the required U.S. Department of State authorizations. Compensation is listed as $32–$40 USD, with the posting describing competitive pay, performance incentives, equity participation, healthcare, dental and vision plans, retirement savings, paid time off, and professional development.

Requirements

At least 2 years of IT support experience at a company with 200 or more people.
Troubleshooting experience with Windows and macOS.
Experience with Microsoft 365, Okta or an equivalent identity provider, MDM enrollment (Intune or Jamf), printers, and conferencing/AV.
Experience with ITSM ticketing, such as Jira Service Management or a similar tool, and clear ticket writing.
Awareness of NIST SP 800-171 and ITAR obligations as they apply to support work.
Availability to work extended hours and weekends as needed.
Willingness to travel approximately 10–20% as needed during new site development.
Must be a U.S. citizen or national, lawful permanent resident, refugee, or asylee, or be eligible to obtain required U.S. Department of State authorizations.

Nice To Haves

Experience providing IT support across multiple sites or in a manufacturing environment.
Previous experience in the defense, aerospace, or cleared-facility industries.
Relevant industry certifications, such as CompTIA A+, Network+, or Security+.
Basic knowledge of PowerShell scripting and automation.

Responsibilities

Work the Jira Service Management service desk queue; triage and resolve Tier 1 and Tier 2 tickets within SLA and escalate issues to systems and network teams.
Provision and support Windows and macOS laptops, including imaging, MDM enrollment, EDR and encryption checks, peripherals, and printers.
Manage employee onboarding and offboarding, including device preparation, Okta activation, new-hire IT orientation, device recovery, and same-day deprovisioning.
Support Microsoft 365, Okta, conferencing and AV systems, and shared shop-floor workstations.
Maintain knowledge-base articles and promote self-service solutions.
Provide desk-side IT support for sites without local IT personnel, including support for new site openings.
Maintain accurate asset records and manage the loaner pool and spare equipment.
Participate in the IT support on-call rotation.