IT Administrative Support Specialist

Bright Light Medical Imaging•Arlington Heights, IL

5d•Onsite

About The Position

Bright Light Medical Imaging is a physician-led, multi-location imaging center where professionals don’t just work—they belong. We foster a supportive, team-driven culture that feels like family, where every member is valued, respected, and empowered to grow. With cutting-edge technology, opportunities for advancement, and a workplace built on integrity and compassion, our team loves coming to work each day. Employees here aren’t just colleagues; they’re part of something bigger—a community that truly cares. If you’re looking for a career where your skills are valued, your contributions matter, and you feel at home, Bright Light is the place for you.

Requirements

High School Diploma or GED Certificate
Associates/Bachelor's Degree, related field of Information Technology, preferred
Relevant prior IT experience favored
Proficiency in Microsoft Office and Windows
Network printer know how
End-user training and support
Network troubleshooting
Data analysis
Solid, concise verbal and written communication skills
Exhibits composure in busy, fast paced environment
Possess exceptional typing skills with speed and accuracy
Organized, with great attention to detail
Exceptional problem-solving and analytical thinking abilities
Flexibility to adapt quickly to any disruptions or changes in the day
Ability to be resourceful and take initiative making independent decisions when issues arise
Ability to work independently and as part of a team
Strong time management skills and ability to prioritize tasks effectively
Multitasking and time management skills, with ability to prioritize tasks

Nice To Haves

Associates/Bachelor's Degree, related field of Information Technology
Relevant prior IT experience

Responsibilities

Review cases that are more than three days old without a completed report. Identify the cause of delays and notify radiologists for follow-up and resolution.
Review DocPanel cases that have remained unread for more than 24 hours and notify DocPanel via email for follow-up.
Monitor unread cardiac cases to ensure reports (including echocardiograms, EMGs, and stress tests) are completed and properly associated with the correct records.
Manage the Manual Validation queue by merging manually entered exams into the appropriate patient records.
Monitor the IB Dashboard for locked user accounts and process requests for physician portal account creation.
Provision new employees by collecting required information and creating accounts for all necessary systems, including Gmail, PACS, Medics, ClearPath, RingCentral, Klara, and Updox.
Perform employee offboarding by disabling or terminating access to required systems, including Gmail, PACS, Medics, ClearPath, RingCentral, Klara, and Updox.
Create and configure physician portal accounts.
Troubleshoot physician portal issues, including account access problems and image-viewing issues.
Troubleshoot patient portal issues related to report access.
Merge duplicate patient accounts created in error by the Front Desk across PACS, Medics, and Gravity.
Upload the Klara patient list as part of the legacy workflow prior to the Gravity implementation.
Perform clerical and administrative IT duties while confidentially maintaining and protecting patient information by adhering to the HIPAA Privacy Rule.
Provide general IT support by responding to and resolving incoming technical support requests.
Monitor the IT support inbox and respond to requests in a timely manner.
Prepare and deploy equipment for new hires, including computers, monitors, scanners, CD burners, phones, network switches, and other required hardware.
Travel to various office locations to provide IT support, deliver equipment and supplies, including CDs, biopsy equipment, BLMI apparel, and other operational materials.
Support the IT team with all other tasks and duties as assigned.

Benefits

Company paid time off
Medical Insurance
Paid time off
Vacation
6 designated Holidays
Comprehensive Medical Insurance with multiple plan options and employer premium cost-sharing
Dental Insurance
Vision Insurance
Life Insurance and AD&D
Short and Long Term Disability Insurance
Critical Illness Insurance
Accident Insurance
401(k) with 4% company match
Paid on-site training
Annual uniform allowance
Competitive pay and growth opportunities
Quarterly appreciation breakfast/ lunches