IT Administrative Assistant
About The Position
BerryDunn, Northern New England's largest Accounting, Management, and Information Technology Consulting Firm, is seeking a highly organized and customer-focused Technology Administrative Assistant to support internal IT Operations. This role serves as a key front-line resource for employee technology support and contributes to IT service delivery, asset management, and administrative operations at our Portland headquarters. At BerryDunn, you will have the opportunity to collaborate with highly skilled employees in a dynamic team environment, working on cutting-edge technologies and projects. This full-time position is based at our Portland, ME headquarters, and reports to the Desktop Support Manager.
Requirements
- Strong organizational skills and attention to detail, with a focus on execution and follow-through.
- Excellent communication and customer service skills.
- Demonstrated ability to manage multiple priorities in a fast-paced environment.
- Proficiency in Microsoft 365 core applications (Outlook, Word, Excel).
- Experience with ticketing and inventory tools.
- Experience in IT support or administrative role.
- High School Diploma/GED
Responsibilities
- Manage the walk-up service counter in the Portland office, providing general support to employees and demonstrating a strong ability to understand and meet customer needs, ensuring a positive experience.
- Triage and dispatch calls to the appropriate IT staff.
- Create, assign, and update tickets for calls and walk-up service.
- Coordinate distribution, return, and tracking of IT equipment.
- Prepare, provision, and deploy laptops for employees.
- Process returned equipment and manage life-cycle updates.
- Submit warranty claims for damaged hardware.
- Maintain loaner equipment inventory.
- Track software licensing inventory.
- Generate reports for IT hardware, software, and service systems.
- Support on-boarding and firm initiatives.
- Serve as liaison between IT and departments.
- Maintain documentation and knowledge resources.
- Coordinate IT meetings and activities.
- Communicate effectively with the Technology team and other stakeholders.
- Manage multiple tasks efficiently.
- Other duties as assigned.
Benefits
- Support their physical, mental, career, social, and financial well-being.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
