IT Administrative Assistant

American National Bank & Trust • Wichita Falls, TX

10h • Onsite

About The Position

We are seeking a highly organized and detail-oriented individual to join our team as an IT Administrative Assistant. In this role, you will provide crucial administrative support to our IT department, ensuring the smooth operation of our technology infrastructure and services.

Requirements

• High school diploma or equivalent; associate or bachelor's degree in information technology or related field preferred.
• Proven experience in administrative support roles, preferably in an IT environment.
• Strong organizational and time management skills, with the ability to prioritize tasks effectively.
• Excellent communication and interpersonal skills, with a customer service-oriented approach.
• Basic understanding of computer hardware, software, and networking concepts.
• Proficiency in Microsoft Office suite (Word, Excel, PowerPoint, Outlook) and other common business applications.
• Familiarity with IT service management tools (e.g., help desk software) is a plus.
• Ability to adapt to changing priorities and work effectively in a fast-paced environment.

Nice To Haves

• Associate or bachelor's degree in information technology or related field
• Familiarity with IT service management tools (e.g., help desk software)

Responsibilities

• Assist in managing day-to-day administrative tasks such as scheduling meetings, handling correspondence, and maintaining departmental records.
• Provide basic technical support to employees, including troubleshooting software and hardware issues, and escalating complex problems to the appropriate IT staff.
• Create and update documentation for IT processes, procedures, and user guides to facilitate efficient operation and support.
• Coordinate IT-related projects and audits, including software installations, system upgrades, and equipment procurement, by liaising with vendors and internal stakeholders.
• Assist in organizing and delivering training sessions for employees on IT systems and tools to enhance their proficiency and productivity.
• Assist in enforcing IT security policies and procedures, including user access controls, data backups, and antivirus measures, to safeguard sensitive information and systems.
• Generate reports on IT metrics and performance indicators, such as help desk tickets, equipment utilization, and software licenses, to track departmental effectiveness and identify areas for improvement.
• Other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED