IT Admin Specialist
About The Position
The IT Service Operations Administrator is responsible for ensuring the smooth operation of the Davidson campus lifecycle management of PC hardware. This role involves communicating with users regarding PC refreshes, tracking returns, factory resetting PCs, ensuring timely returns to Dell or donations, and maintaining accurate documentation in the system. Additionally, the role includes performing standard health checks and documenting the status of campus IT infrastructure. A strong adherence to standard work procedures and organization skills are essential for this role. Role is during normal business hours, with occasional overtime.
Requirements
- Ability to demonstrate exceptional customer service skills
- Ability to communicate effectively with users and team members, both verbally and in writing.
- Ability to build and maintain positive relationships with users and colleagues.
- Ability to manage tasks and responsibilities independently while maintaining high performance.
- Ability to manage multiple tasks, prioritize effectively, and maintain accurate records.
- Ability to follow documentation procedures
- Ability to work effectively with other IT team members to ensure smooth operations and timely completion of tasks.
- Minimum high school diploma or technical degree.
- Proficiency in Microsoft Excel, Word, Teams, Outlook
- Basic understanding of Windows Operating System
Responsibilities
- Follow standard procedures for communicating with users regarding PC refresh schedules and processes.
- Track the return of PC’s to Dell or donations.
- Perform PC factory resets as per standard work.
- Conduct regular health checks on campus IT infrastructure and document findings as per standard work.
- Send reports on PC refresh status, donations, returns, and campus health checks.
- Strong adherence to standard work.
- Maintain accurate inventory counts and provide reports related to assets.
- Identify process improvements and contribute to the development of best practices.
Benefits
- Health insurance
- Holistic wellness programs with generous incentives
- Family building benefits include fertility coverage and adoption/surrogacy assistance.
- 401K match up to 6%, plus an additional 2% core contribution
- 15 vacation days
- 9 paid holidays
- 3 floating holidays
- Sick leave
- Additional options to support volunteer and parental leave.
- Educational and training opportunities through company programs
- Tuition assistance
- Student debt support
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
