IT Accountability / eMASS Support Specialist

E Logic•Fort Benning, GA

1d•Onsite

About The Position

Seeking an IT Accountability / eMASS Support Specialist to maintain IT asset inventories and support eMASS system monitoring within the Directorate at Fort Benning, GA. This role maintains a list of all computers, laptops, servers, and above-baseline software by individual employee name, establishes task spreadsheets with POCs and reporting frequencies, and monitors all due outs and artifacts for all systems in eMASS. This is a non-personal services contract position. The contractor employee reports directly to the Prime Contractor for HR, disciplinary, and administrative matters, while receiving work direction from the Contracting Officer's Representative (COR). This is an in-person, on-site position.

Requirements

High School Diploma or equivalent
Minimum three (3) years of IT helpdesk, technical support, or asset management experience
U.S. Citizenship required
Ability to obtain a DoD Common Access Card (CAC) prior to onboarding
Must possess and maintain at least one (1) prior to onboarding: CompTIA Security+, EC-Council Certified Network Defender (CND), GIAC Foundational Cybersecurity Technologies (GFACT), or GIAC Security Essentials Certification (GSEC)
Minimum 20 hours annually of Continuous Professional Development, or the minimum required to maintain certification, whichever is greater
Expected to possess eMASS experience at contract start to perform immediately upon award
Fluent in written and verbal English
Proficient in Microsoft Word, Excel, PowerPoint, Outlook, Teams
Must obtain legal entry authorization to Fort Benning prior to commencing work
Must be issued a Common Access Card (CAC)
Must comply with all DoD security regulations and safeguard Controlled Unclassified Information (CUI)
Must pass background checks and base access control registration
Must complete AT Level I Training, iWATCH Training, OPSEC training, and IA/IT awareness training
Must complete annual Cyber Awareness training (~2 hours)
Must sign and abide by an Army IT User Agreement

Nice To Haves

Prior experience with eMASS, DRMO disposal, or IT asset management
Knowledge of DoD 8570.01-M requirements
Experience with Army IT systems and networks
Familiarity with Cyber Awareness training and Army IT User Agreement requirements

Responsibilities

Maintain a list of all computers, laptops, servers, and all above-baseline software (follow eMASS template) by individual (employee) name
Establish task spreadsheet with POCs and reporting frequencies for all systems in eMASS
Monitor all due outs and artifacts for all systems in eMASS
Maintain IT asset lifecycle from procurement through disposal via DRMO
Maintain accurate records and logs for all IT assets
Support the command's IT accountability requirements
Provide clerical and administrative assistance to the IT Office
Create and maintain technical documentation (SOPs, user guides)
Draft user communications regarding outages and updates
Perform other IT-related duties as assigned