Issue Management Engineer

ALTEN Technology•Auburn Hills, MI

About The Position

The Issue Management Engineer is responsible for leading the intake, documentation, coordination, and resolution of engineering-related issues across all vehicle families and development phases. Acting as a central point of contact, this role ensures that issues—whether identified during validation, HIL testing, PWB, or in-market performance (IOP, QFS, IQS, warranty)—are properly tracked and resolved. The role supports cross-functional alignment and accountability throughout the engineering lifecycle and into post-production.

Requirements

Bachelor’s degree in mechanical, Electrical, Systems Engineering, or related field (Master’s preferred).
5+ years of experience in automotive engineering, quality, or validation environments.
Demonstrated experience with issue tracking systems and related tools.
Knowledge of automotive development and testing processes, including HIL, validation, and launch readiness.
Familiarity with field performance metrics (IOP, IQS, QFS, warranty analysis).
Knowledge of quality tools (APQP, PPAP, DFMEA, PFMEA).
Strong communication and organizational skills with the ability to influence across teams.
Experience working with cross-functional and global teams.
Lessons learned documentation with cross-functional team.
Strong analytical and problem-solving skills.
Process-oriented with attention to detail and documentation.
Ability to manage multiple issues and drive them to closure under tight timelines.
Comfortable navigating ambiguity and coordinating across technical and non-technical stakeholders.
High ownership, teamwork and accountability.
APQP/PPAP, DFMEA/PFMEA experience.
Lessons learned documentation experience.
Experience with automotive electrical and electronic systems.

Nice To Haves

Preferrable to have experience in the Client Engineering Releasing Process.

Responsibilities

Own the issue intake process for both pre-production and post-production phases.
Capture and prioritize issues from multiple sources: testing teams, validation reports, manufacturing feedback, customer service, warranty data, etc.
Ensure accurate logging of issues in the GIM system including root cause, responsible parties, and resolution timeline.
Serve as liaison between engineering, validation, quality, manufacturing, and customer support teams.
Facilitate regular cross-functional meetings to review open items, assign actions, and track progress.
Support escalations and provide clear status updates to stakeholders and leadership.
Maintain dashboards and reporting tools to monitor issue trends, open item aging, and resolution rates.
Present periodic reports to management on issue status, emerging patterns and areas requiring attention.
Issues documentation on problem definition, root cause analysis, interim and permanent corrective actions.
Summarize the issues to be understandable for technical and non-technical stakeholders.
Prepare glidepaths for the Issue Resolution tickets to show the forecast and progress of the team.
Lead the lessons-learned process to document preventive measures for future issues.
Work within a team structure organized by Vehicle Family and Lifecycle Phase.
Provide guidance and technical oversight to team members supporting both development and field issue resolution.
Collaborate with other teams (e.g., Warranty Improvement team / Quality teams) to align practices, share insights, and avoid duplication of efforts.