Engineer, Emerging Issue Investigation (DRC)
About The Position
The core purpose of the emerging issue investigations DRC engineer is to identify and report safety, compliance and regulatory concerns on Hyundai and Genesis models. This is accomplished by conducting a thorough and timely safety case investigation, preparing material, and then presenting the issue for committee review. This position requires attaining and maintaining a high level of technical knowledge about Hyundai vehicles and automotive components to assist in identifying potential vehicle safety conditions. This position will have access to Hyundai expertise needed to complete investigations and a direct line to upper management to inform critical issues identified. This role performs work directly related to management or general business operations of the company. The role requires the regular exercise of discretion and independent judgment with respect to matters of significance.
Requirements
- Bachelor’s degree in engineering.
- Five or more years of relevant work experience.
- Experience in conducting timely investigations into equipment failure modes.
- Experience in gathering and analyzing statistical data.
- Excellent project and program management skills.
- Ability to proactively collaborate with peers, vehicle component experts and leadership within the organization and creatively problem-solve as needed to complete investigations.
- Ability to concurrently manage several investigations in a timely manner.
- Ability to identify and utilize the corporation expertise related to the issue under investigation.
- Knowledge of specific vehicle systems or performance areas such as powertrain, chassis, electrical, crashworthiness, etc.
- Ability to read and comprehend federal regulations related to automotive safety.
- Ability to accurately analyze high-volume technical data.
- Ability to present investigation findings to all pertinent levels of the corporation.
- Aptitude to work cohesively and communicate clearly with members of various HMA and HMC legal, quality, engineering, testing, and service departments.
Nice To Haves
- One or more years of experience in the automotive business in areas including vehicle safety, design, testing, field reliability evaluation, and/or service quality is preferred.
- Automotive assembly plant or component manufacturing experience is a plus.
- A deep understanding of automotive technical knowledge is strongly preferred.
Responsibilities
- Conduct thorough and timely data-driven safety case investigations, examining data from consumer complaints, field reports, legal cases, supplier information, dealer reports, plant information, other safety recalls, compliance and consumer metric testing, NHTSA VOQ data, and warranty data outliers.
- Determine preliminary severity, occurrence, and detectability scores using established metrics.
- Draft case presentations for management review that clearly define the issue(s).
- Actively track and manage assigned cases to ensure KPIs are within requirements (including handle time, response time and reporting deadlines).
- Provide immediate notification to upper management of potential catastrophic defects requiring stop sale or immediate field action.
- Identify possible safety-related defects and/or FMVSS non-compliances associated with Hyundai production vehicles.
- Proactively monitor reports and cases from various sources to identify potential safety issues.
- Provide support and manage various aspects of the Case Management Tool (CMT) including updates, changes to the various database systems, and ensuring all vehicle safety related issues are promptly/accurately tracked and reported.
- Actively support all aspects of the Safety Data Analytics Infrastructure (SDAI) development, including end-user model feedback, SODAS UAT testing, and supporting Digital Business Planning and IT groups.
- Work closely with Safety Data Analytics team as needed to assist in emerging issue detection and analysis.
- Liaise with Hyundai design, manufacturing, and supplier affiliates.
Benefits
- Monthly Hyundai/Genesis vehicle lease allowance (including insurance and maintenance)
- Holiday Pay - the company shuts down with pay between Christmas and New Years.
- Vacation and sick time off
- Healthcare insurance (medical, dental, and vision)
- 401(K) company match
- Additional 401(K) Employer Enhanced Contribution program – eligible after 1 year of employment, in addition to the regular employer matching contribution
- Basic life insurance, short- and long-term disability
- Mental health, wellbeing, and employee assistance program
- Health advocate (coordinate care and services, assistance with claim and billing issues, understanding Hyundai benefits)
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
