ISR IV

Avnet•Phoenix, AZ

About The Position

Combines inside sales/customer service and technical/systems knowledge to sell products, services and solutions to new and existing customers/account base through a variety of inbound and outbound multimedia communications (e.g., telephone, email, fax, portals). Effectively develops and manages trusted relationships for assigned customers/accounts. Promotes company options and solutions to customers on a regular basis. Identifies sales opportunities to deliver focused market/brand solutions to the customer resulting in increased market share, sales and margin for suppliers and maximizing value to the company. Consistently delivers revenue or profit that supports and drives the account/customer to meet financial sales metrics.

Requirements

Mastery knowledge of the job, practices and procedures, as well as how it affects the organization.
Develops process improvement for a wide variety of tasks.
Consistently works on highly complex problems requiring independent action and decision-making.
Determines best course of action to resolve problems and makes recommendations for improvement.
Work is performed under little or no guidance and assigned in the form of broad objectives.
Significant creativity and ingenuity are expected to recommend solutions to complex problems and additional challenges.
May act as informal team lead and/or coach less experienced team members.
Frequent collaboration with customers, management, external contacts and/or other teams.
Coordinates efforts with other departments for optimal efficiency.
May act as a point of contact for individuals internally and/or externally.
Actions may impact the department and the organization.
Errors may be difficult to detect and remedy and may require significant expenditure to resolve.
Typically requires a minimum of eight years of related experience.
High School Diploma or equivalent
Possesses expert knowledge of customer needs, products and complexity of business services.
Exhibits the ability to identify new qualified customers for inclusion in Avnet’s portfolio of increasingly more complex accounts.
Advanced knowledge of systems such as SAP, ERP, order management.
Full knowledge of Excel skills allowing for problem solving, formulas, analysis, formatting and manipulation of data.
Full knowledge of QuoteFX, SupplierWin, PowerPoint, WebEx.

Nice To Haves

May be required to occasionally travel to customer sites or attend training including some overnight travel.

Responsibilities

Delivers solutions or finds new opportunities for a positive customer experience utilizing independent judgment and sales methodology.
Initiates and answers sales inquiries directly from/to prospective and/or existing customers to promote product offerings, services and capabilities.
Promptly and accurately responds to prospective or existing customer information requests.
Monitors/follows up on sales activities throughout the process to meet or exceed customer requirements from initial contact to order fulfillment.
Maintains and expands sales with existing accounts through a high level of customer service and customer knowledge (e.g., Distribution Total Available Market (DTAM), projects in pipeline, critical start dates).
Working in a team environment, proactively coordinates sales efforts and strategies with internal resources such as product, materials, field sales and suppliers.
Effectively communicates with customers regarding current product information and provides accurate and detailed pricing, quotes, and input on products and final solutions.
Coordinates existing customer requirements for inventories, delivery lead time and unit prices.
Other duties as assigned.