IS Technology Specialist
About The Position
The IS Technology Specialist provides technical support and customer service, assisting with problem resolution through remote and on-site support. The role maintains systems and documents system use and issues, maintains in-depth service desk knowledge, and supports products and services. The specialist must comply with applicable laws, accreditation standards, regulatory requirements, and the employer’s Compliance & Privacy Program and Standards of Conduct. The role may involve occupational risk of exposure to hazardous medications or hazardous waste in the healthcare environment. Reasonable accommodations may be made for qualified individuals with disabilities.
Requirements
- High school diploma or equivalent.
- Two years of related information technology experience.
- Proficiency in using computers, software, and web-based applications.
- Effective verbal and written communication skills, including the ability to present information clearly and professionally.
- Strong interpersonal skills.
- Strong analytical and problem-solving skills.
- Ability to travel throughout and between facilities.
Responsibilities
- Provide excellent customer service and assist with problem resolution.
- Maintain systems and document their use and problems.
- Provide remote and on-site technical support.
- Maintain in-depth knowledge of the service desk.
- Support products and services.
- Perform other related duties as required.
- Remain knowledgeable about applicable laws, accreditation standards, and regulatory requirements, and ensure compliance.
- Immediately report known or suspected unethical or questionable conduct and patient/employee safety, privacy, or other compliance-related concerns.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
