IS Support Analyst I

Pyrotek•Sanborn, NY

1d•Onsite

About The Position

Pyrotek is seeking a hands-on, customer-focused IS Support Analyst I to support employees’ technology needs across hardware, software, and endpoints. The role is the first line of support and includes installing and configuring systems, resolving technical issues, and helping keep operations running smoothly. The analyst also assists other IS team members with projects and more complex troubleshooting. The position is scheduled Monday through Friday, 8 a.m. to 5 p.m., at Pyrotek’s manufacturing facility in Sanborn, New York. Work is primarily office-based, with occasional visits to manufacturing sites and travel by car and air up to 20%, mostly within the United States.

Requirements

High school diploma.
Proficiency with Microsoft Windows OS and Microsoft Office Suite.
Familiarity with basic networking and Wi-Fi, PC hardware, and software support.
Strong documentation, diagnostic, and organizational skills.
Excellent communication and customer service abilities.
Problem-solving and critical-thinking skills.
Team-oriented approach, with ownership and accountability.
Adaptable, reliable, and professional under pressure.
Valid U.S. driver’s license and a passport or ability to obtain one.
Ability to sit, lift up to 25 lbs, and wear appropriate PPE when required.

Nice To Haves

Associate or bachelor’s degree.
Experience in PC or IT support, especially in an Information Systems environment.
Microsoft or IS-related certifications, such as CompTIA or MCSA.

Responsibilities

Install, configure, and support endpoints and IS equipment.
Troubleshoot and resolve internal users’ helpdesk tickets in a timely and professional manner.
Assist with hardware and software maintenance, updates, and repairs.
Monitor system performance and create reports as needed.
Prepare clear documentation for processes, troubleshooting, and user support.
Collaborate with IS team members on projects and escalate complex issues when needed.
Deliver customer service and represent IS as a trusted partner to internal teams.