IS Services & Support Manager - Reston

Turner Construction Company•Reston, VA

About The Position

Manage technology standards, projects, teams, processes, and objectives for the Information Services (IS) Services & Support organization at assigned locations. The role aligns local technology requirements with IS strategy, delivers quality service and support, leads local and companywide technology projects, manages budgets and resources, and oversees end-user support, asset management, vendors, and compliance. The manager supervises and develops the local IS team, contributes to IS policies and standards, and identifies opportunities for continuous improvement. The position is based in Reston, Virginia. Travel may be required by air, train, and vehicle. Work is regularly performed in an office or remote setting, with occasional work at construction sites, offices, or off-site venues. The position involves regular compliance with company safety policies and procedures.

Requirements

Bachelor’s degree from an accredited program in Information Services, Computer Science, Operations, Business Management, or a related field, with relevant certifications; alternatively, an equivalent combination of education, training, and experience.
At least 10 years of progressive responsibility in Information Services Management, Customer Support Services, or a related area, or an equivalent combination of education, training, and experience.
Solid business and IT acumen and familiarity with business processes such as Operations, Business Development, Finance, and Human Resources.
Working knowledge of project management and change management methodologies.
Professional verbal and written communication skills, including the ability to present to nontechnical audiences and leadership.
Ability to influence others and build consensus across diverse stakeholders.
Strong analysis, critical thinking, judgment, and problem-solving skills.
Experience with contracts and vendor management.
Supervisory experience, including the ability to delegate, mentor, and deliver feedback.
Experience applying continuous improvement principles and concepts.
Experience managing teams using ticket management systems.
Extensive experience with desktop and systems support and troubleshooting, including office applications, security applications and tools, data, and voice technologies.
Ability to travel as required by air, train, and vehicle.
Ability to perform the described physical demands, including climbing stairs and ladders and negotiating construction areas; regularly lifting or moving up to 15 pounds and occasionally up to 50 pounds.

Responsibilities

Partner with local leadership and the IS Services & Support Regional Manager to align local technology requirements with IS strategy, communicate expectations, and establish service priorities.
Communicate and uphold IS technology strategy and standards with stakeholders across organizational levels.
Work with IS and local management to identify and recommend technology solutions for projects and business departments.
Lead project teams—including vendors, consultants, and internal teams—to set strategy and requirements and ensure delivery and adoption of local and companywide IS solutions.
Foster an inclusive team environment and manage and mentor IS team members in customer service, organizational awareness, project management, and professional development.
Contribute to IS policies, procedures, and standards for infrastructure systems, components, applications, security, and services.
Develop and manage local IS budgets and resources.
Review IS metrics and key performance indicators.
Conduct A3s to identify continuous improvements and recommend solutions for recurring issues and opportunities to improve procedures, training, and documentation.
Participate in companywide IS technology projects, contributing innovation and improvements and conducting validation testing.
Oversee IS asset management throughout the asset lifecycle at assigned locations.
Manage, document, address, and resolve end-user incidents and requests.
Develop local IS technology guidelines and enforce compliance with IS and company policies, procedures, security requirements, and standards.
Direct local IS technology research based on organizational and local goals, strategies, practices, and projects.
Manage local technology vendors, contracts, and outsourced work as required.
Supervise the local Services & Support team; participate in hiring and onboarding; provide timely performance feedback; conduct annual performance appraisals; use talent management systems; and identify training to support employee development.
Perform other assigned activities, duties, and responsibilities.