IS Services & Support Manager - Reston

Turner Construction

20h•$128,000 - $182,000

About The Position

Manage technology standards, projects, teams, processes, and objectives for the Information Services (IS) Services & Support organization in assigned locations. Partner with local leadership and the IS Services & Support Regional Manager to align local technology requirements with IS strategy, communicate priorities, and provide quality services and support. The role contributes to policy and standards, manages local budgets and resources, oversees asset lifecycles, handles end-user incidents and requests, and ensures compliance with company and IS policies, security requirements, and standards. The manager leads and develops the local IS team, including hiring, onboarding, performance feedback and appraisals, and identifying training needs. The role also leads local technology projects and participates in companywide projects, coordinates vendors and consultants, assesses service metrics, and pursues continuous improvement. Work is regularly performed in an office or remote setting, with occasional work at construction sites and off-site venues. Travel may be required.

Requirements

Bachelor’s degree from an accredited program in Information Services, Computer Science, Operations, Business Management, or a related field, with relevant certifications; and at least 10 years of progressive responsibility in Information Services Management, Customer Support Services, or a related area, or an equivalent combination of education, training, and experience.
Solid business and IT acumen and familiarity with business processes such as Operations, Business Development, Finance, and Human Resources.
Working knowledge of project management and change management methodologies.
Professional verbal and written communication skills, including the ability to present to non-technical audiences and leadership.
Ability to influence others and build consensus across diverse stakeholders.
Strong analysis, critical thinking, judgment, and problem-solving skills.
Experience with contracts and vendor management.
Supervisory experience, including the ability to delegate, mentor, and deliver feedback.
Experience applying continuous improvement principles and concepts.
Experience managing teams using ticket management systems.
Extensive experience with desktop and systems support and troubleshooting, including office applications, security apps and tools, data, and voice technologies.
Ability to travel as required by air, train, and vehicle.
Ability to perform the physical demands described, including climbing stairs and ladders, navigating construction areas, remaining mobile, and lifting or moving up to 15 pounds regularly and up to 50 pounds occasionally.

Responsibilities

Align local technology requirements with IS strategy in partnership with local leadership and the IS Services & Support Regional Manager.
Communicate and uphold IS technology strategy and standards with stakeholders at all organizational levels.
Collaborate with IS and local management teams to identify and recommend technology solutions for projects, departments, and local business needs.
Lead project teams, including vendors, consultants, and internal teams, and communicate project strategy and requirements to support delivery and adoption of IS solutions.
Foster an inclusive team environment and manage and mentor the IS team in customer service, organizational awareness, project management, and professional development.
Contribute to IS policies, procedures, and standards for infrastructure, applications, security, and services.
Develop and manage local IS budgets and resources.
Review IS metrics and KPIs; conduct A3s to identify continuous improvements and recommend ways to address recurring issues and enhance processes, training, or documentation.
Participate in companywide IS technology projects, contributing innovation and improvements and conducting validation testing.
Oversee IS asset management lifecycles in assigned locations.
Manage, document, address, and resolve end-user incidents and requests.
Develop local IS technology guidelines and enforce compliance with IS and company policies, procedures, security requirements, and standards.
Direct local IS research based on organizational and local goals, strategies, practices, and projects.
Manage local technology vendors, contracts, and outsourced work as required.
Supervise the local Services & Support team; participate in hiring and onboarding, provide timely feedback, conduct annual performance appraisals, use talent management systems, and identify employee training needs.
Perform other activities, duties, and responsibilities as assigned.