IS Project Manager II - Technology Services Department (Departmental Promotional Only)

County of San Mateo•San Mateo, CA

4d•Onsite

About The Position

The County of San Mateo’s Technology Services Department (TSD) is recruiting for a Departmental Promotional Only IS Project Manager II in its project management office. This journey-level role manages complex, County-wide and interdepartmental technology services projects throughout their full life cycle, from identifying user needs and gathering requirements through feasibility analysis, scope and budget development, technical review, testing, implementation, and close-out. Project areas include application development and upgrades, software testing and release management, infrastructure and network upgrades, employee relocations requiring new infrastructure, and workflow automation. The incumbent conducts detailed business and technology analysis, develops project plans and documentation, coordinates users, staff, vendors, and other stakeholders, and administers professional services contracts. The role also designs and programs systems applications, oversees testing and implementation, tracks project budgets, schedules, risks, resources, deliverables, and performance indicators, and communicates project status. The incumbent may provide technical and functional direction and training to lower-level staff on a project basis and reports to assigned supervisory or management personnel. The position calls for a project manager able to manage ambiguity, lead multiple consequential projects, recommend data-based directions, and maintain effective communication among TSD, County departments, vendors, and project stakeholders. Work is performed within broad general policies and may require creative approaches that deviate from established methods. This is a departmental promotional opportunity. Applicants must be current County of San Mateo Technology Services Department employees with at least six months (1,040 hours) of continuous service in a classified regular, probationary, or extra-help/limited-term position before the final filing date. The selection process includes application screening and a panel interview. The tentative final filing date is November 2, 2026.

Requirements

Equivalent to graduation from an accredited four-year college or university with major coursework in management information systems, computer science, or a related field, and four years of progressively responsible information technology/systems project management experience in the assigned specialty, including infrastructure or application implementation and integration projects. Additional related experience may substitute for education year for year, up to four years.
Possession of a valid Project Management Professional (PMP), Program Management Professional (PgMP), or equivalent certification.
Recent work experience managing application development and upgrades, including software testing and release management; employee relocation projects involving new infrastructure setup; and workflow automation using tools to reduce cycle times and improve productivity.
Knowledge of managing VoIP telephony and IT infrastructure network and security projects.
Knowledge of project management principles and practices, technology needs assessment, technology and application evaluation, and implementation of solutions.
Knowledge of advanced computer systems management, analysis, design, and maintenance; advanced data management; contract administration; research and reporting; and systems evaluation, implementation, and documentation.
Knowledge of departmental organization and operations, applicable laws and regulations, records management, modern office practices and computer applications, and customer service techniques.
Ability to manage VoIP implementation, user deployment, and IT infrastructure network and security upgrade projects.
Ability to conduct complex software research, evaluate alternatives, make sound recommendations, and prepare technical reports.
Ability to plan and coordinate application development, enhancement, and maintenance projects and manage multiple projects concurrently.
Ability to analyze information requirements, identify and solve systems and technology problems, design and implement systems and procedures, and provide technical advice.
Ability to collect, analyze, and interpret procedures and data and develop sound conclusions, recommendations, and solutions.
Ability to research and recommend cost-effective technical system improvements and prepare clear technical documentation, procedures, reports, and other written materials.
Ability to troubleshoot software issues and use logic to solve problems.
Ability to communicate tactfully with customers and staff, provide customer service, and interpret and apply applicable policies, procedures, laws, and regulations.
Ability to use modern office equipment and specialized software, maintain filing and tracking systems, prioritize work, meet deadlines, communicate effectively in English, exercise sound judgment, and foster effective working relationships.
Departmental promotional eligibility: current County of San Mateo Technology Services Department employment and at least six months (1,040 hours) of continuous service in a classified regular, probationary, or extra-help/limited-term position before the final filing date.

Nice To Haves

Some positions may require possession of, or ability to obtain, a valid California Driver’s License.
Some positions may require possession of, or ability to obtain, industry-recognized information technology certifications.

Responsibilities

Manage complex, County-wide and interdepartmental technology services projects, including research, development, conversion, installation, upgrades, and maintenance.
Coordinate, guide, and oversee project initiation, planning, implementation, monitoring, and close-out.
Design and recommend business processes and workflow strategies for information technology systems and infrastructure.
Define project requirements, methods, objectives, scope, and schedules in consultation with end users; conduct risk assessments and prepare concept documents, impact analyses, stakeholder analyses, and process documentation.
Interview users and document work processes and technology requirements; conduct systems walkthroughs and technical reviews; develop or refine specifications and evaluate and test vendor packages against user requirements.
Develop and track project budgets, contracts, and schedules; monitor progress and ensure project goals and contractual requirements are met.
Prepare requests for proposals and qualifications for professional services, evaluate proposals, and recommend project awards.
Design and program systems applications, conduct technical reviews and systems testing, and oversee implementation.
Prepare feasibility studies, cost-benefit analyses, product evaluations, requirements, designs, and related analyses and documentation.
Maintain and update project risk matrices, including severity indicators and mitigation plans.
Track project expenditures, review invoices for accuracy and contractual consistency, and recommend appropriate allocation of funds.
Track project tasks, resources, deliverables, and upcoming work; report project status using key performance indicators.
Respond to and resolve software user inquiries and complaints, escalating issues to vendors as needed.
Plan and conduct training classes and demonstrations; define training objectives and prepare training materials, reference guides, and user manuals.
Develop and recommend standards, policies, procedures, and technical documentation.
Coordinate among application support, systems, data, communications, and customer support specialists to maintain standards and protocols, and coordinate with other technology staff.
Recommend long- and short-term system infrastructure plans to managers and supervisors.
Monitor technology trends relevant to County operations, evaluate vendor solutions, recommend and implement improvements, and work with staff to maintain or improve operations and systems.
Maintain user and technical operating instructions; train users and technical staff and advise on best practices.
Provide project updates, status, and completion information to staff and users through voicemail, email, or in-person communication.
Lead, coordinate, and plan application development, enhancement, and maintenance projects, managing multiple projects simultaneously.
Serve as a liaison between TSD and other County departments to improve communication, collaboration, partnership, and coordination of technology aspects of projects.
Manage project ambiguity and recommend data-based directions to stakeholders and steering committees; use critical thinking and consistent stakeholder communication in project reporting.
Organize and prioritize work and multiple tasks, meet critical deadlines, and perform other duties as assigned.