Departmental Systems Analyst - Payroll Systems - Confidential (Departmental Promotional Only)

County of San Mateo•San Mateo, CA

About The Position

The Controller’s Office of the County of San Mateo is hiring a Departmental Systems Analyst for the Payroll Division. The position provides complex analytical support for maintaining and modifying payroll and time-and-attendance systems, and acts as a liaison among system users, information technology staff, vendors, and service providers. For the current vacancy, the analyst will support the County’s Workday payroll system, Infor Workforce Management Automated Timekeeping System, and the time-off functionality of Workday Absence, including configuring, maintaining, and troubleshooting the tracking of vacation, sick leave, and similar hours. The analyst also provides technical support and training to users; performs system administration to support security and effective operation; maintains automated files, records, and databases; and prepares procedures, training materials, and scheduled and ad hoc reports. The role requires understanding departmental operations and information-system capabilities in order to connect technical and non-technical staff and contribute to systems that support departmental operations. The typical qualification is a combination of education and experience that provides the required knowledge, skills, and abilities. This generally includes education equivalent to a four-year college degree with relevant major coursework, and three years of responsible experience involving department-specific programs, processes, or operations, including at least one year planning, implementing, overseeing, or using automated information systems and applications. This is a departmental promotional-only recruitment open to eligible current County of San Mateo employees in the Controller’s Office.

Requirements

Education equivalent to graduation from a four-year college with major coursework in public administration, business administration, information systems, or a closely related field, or an equivalent qualifying combination of education and experience.
Three years of responsible experience providing knowledge of department-specific programs, processes, and/or operations.
At least one year of experience in the planning, implementation, oversight, and/or utilization of automated information systems and applications used to support departmental activities.
Knowledge of principles, practices, policies, procedures, regulations, and applicable state and federal laws pertinent to the assigned operational or program area.
Knowledge of principles and practices used to analyze and develop procedures and information systems for the assigned operational or program area.
Knowledge of programmatic analysis and report preparation, information systems and data processing concepts, modern office practices, and work-planning and prioritization techniques.
Ability to provide technical and analytical support to users of departmental systems and applications.
Ability to identify and translate departmental information needs into system requirements and communicate those needs to system providers.
Ability to evaluate the effectiveness of newly developed systems and applications and develop and present comprehensive training materials.
Ability to analyze administrative and management problems, evaluate alternatives, reach sound conclusions, and implement changes.
Ability to prepare clear, concise, and accurate documentation, instructions, correspondence, and other written materials.
Ability to organize work, set priorities, meet critical deadlines, and maintain accurate records and files.
Ability to communicate effectively in writing and orally with technical and non-technical personnel and maintain effective working relationships.
Current County of San Mateo employee in the Controller’s Office with at least six months (1,040 hours) of continuous service in a classified regular, probationary, or extra-help/limited-term position before the final filing date.
Knowledge of the County’s current payroll system and/or current or previous experience working with a human resources information system such as Workday is critical to success in the position.

Nice To Haves

Experience supporting a large organization’s payroll system.
Knowledge of payroll laws and regulations.
Applicable working knowledge of SQL and/or Workday’s report-writing tool.
Government experience.
System administration experience.
Advanced technical skills for research, testing, and configuration.
Demonstrated ability to improve system functionality and streamline process efficiency.
Strong analytical skills for investigating system issues, evaluating alternatives, and developing effective solutions.
Independent judgment, creativity, and ability to think outside the box to solve problems.
Ability to query, audit, and analyze large data sets.
Ability to work well under pressure, meet deadlines, monitor and troubleshoot potential issues, and maintain accurate data and configuration.
Detail-oriented, organized, and effective in a fast-paced environment.
Strong written and oral communication skills.

Responsibilities

Provide complex analytical support for payroll, time-and-attendance, and time-off systems, including Workday, Infor Workforce Management, and Workday Absence.
Participate in modifying existing systems and implementing new systems by developing, writing, and disseminating procedures for new or changed applications.
Evaluate system deadlines and modifications in response to operational, program, and regulatory changes.
Receive requests for assistance with departmental systems and software, assess problem severity, and resolve issues or refer them to appropriate personnel or vendors.
Participate in system user and work groups to identify user needs and operational, programmatic, and regulatory changes affecting application requirements.
Interact with vendors, outside agencies, auditors, and staff regarding data requests and special reports.
Provide or arrange staff training on departmental information systems and request ad hoc reports.
Perform system administration, including monitoring applications, adding and deleting users, modifying user profiles, resetting passwords, and maintaining files.
Maintain departmental databases, files, and records; run queries and generate scheduled and ad hoc reports.
Prepare and track requests to IT staff, vendors, and service providers for routine system changes and reports.
Configure, maintain, and troubleshoot Workday Absence time-off tracking for vacation, sick leave, and similar uses.
Perform other related duties as assigned.