IS Operations Support Specialist (Remote)
About The Position
The Investor Solutions team provides custom banking solutions, as well as, a FDIC Sweep engine to global financial firms as well as a BaaS offering. Everyday our integrated and co-branded products and services help our clients safely move hundreds of millions of dollars for their customers and partners. UMB Investor Solutions provides services to over 25MM investor accounts and is the 2nd largest provider of these specialized banking services in the United States. Whatever the need, we will find a way. Whatever the challenge, we will find a solution. In our business, nothing beats a “can do” attitude. The Investor Solutions Operations Support Specialist is responsible for all day to day operations associated with the department, including new account and user set up, product feature and functionality expertise for client training, funds management oversight for NSCC and overdraft monitoring, and ancillary FDIC Sweep administration and balancing. Working in the Investor Solutions Operations team at UMB can be fun, challenging, and very team oriented. We perform at a high level for our clients and believe that relationships both internally and externally are key to UMB’s success. There are deadlines we rally around as a team and we rely on our shared expertise to accomplish our goals. We ensure each associate is cared for and has the resources they need to excel. We pride ourselves on being a welcoming and positive space and teammates are always happy to share their knowledge and help those around them grow!
Requirements
- Associate’s degree or equivalent work experience
Nice To Haves
- Three (3) years of Institutional Banking or Treasury Management experience
Responsibilities
- Utilize technical acumen to onboard new Commercial client accounts while providing training and user setup
- Utilize problem-solving ability to troubleshoot and assist in resolving production issues, including ensuring mitigation steps are taken
- Utilize critical thinking skills to provide recommendations for process improvements and formalize new process as required, while understanding risk & impact to the business
Benefits
- Paid Time Off
- 401(k) matching program
- annual incentive pay
- paid holidays
- comprehensive company sponsored benefit plan including medical, dental, vision, and other insurance coverage
- health savings, flexible spending, and dependent care accounts
- adoption assistance
- employee assistance program
- fitness reimbursement
- tuition reimbursement
- associate wellbeing program
- associate emergency fund
- various associate banking benefits
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
