IS Specialist

ITASCA BANK & TRUST Company•Itasca, IL

22h•$52,700 - $79,100•Onsite

About The Position

The IS Specialist provides day-to-day technical support and operational IT assistance for the bank. This role serves as the first point of contact for employee technology needs and is responsible for maintaining reliable, secure, and compliant systems across all locations. This is a hands-on position that requires responsiveness, attention to detail, and a willingness to handle routine support tasks while developing deeper technical skills over time. The position offers the opportunity to grow into increased responsibility within the Information Systems department.

Requirements

Minimum 3 years of IT support/help desk experience
Associate’s degree in information technology or related field
Experience with hardware, software, and basic network troubleshooting
Experience supporting Windows operating systems, Microsoft 365, and IT security principles
Ability to work effectively with vendors and MSPs to resolve IT-related issues
Strong communication skills, with the ability to document procedures and explain technical issues to non-technical staff
Strong problem-solving and technical diagnosis skills
Strong organizational skills with the ability to prioritize and resolve issues in a timely manner

Nice To Haves

3 years of IT support/help desk experience in banking, financial services or regulated industry
Bachelor’s degree in information systems or computer science

Responsibilities

Install, configure, and maintain workstations, software, and peripheral equipment.
Support user access management to systems and applications.
Provide technical support to bank employees for core banking applications, third-party software, hardware, printers, and mobile devices.
Clearly communicate technical solutions in a user-friendly and professional manner.
Deliver one-on-one end-user training as needed.
Serve as the first point of contact for IT service requests and escalate complex issues to the MSP, IS Coordinator, or vendors when necessary.
Work with the bank’s MSP and other IT vendors to troubleshoot hardware and software issues, ensuring minimal downtime.
Maintain and report accurate inventory of computers, printers, and other IT assets, assisting with lifecycle replacements as needed.
Assist with user account setup, permissions management, and access controls.
Monitor IT systems and report security vulnerabilities, system performance issues, or operational risks to the Manager.
Collaborate with the MSP to monitor network security, firewall settings, backups, and system health.
Help document IT procedures, configurations, and changes to support audits and regulatory exams.
Assist in business continuity and disaster recovery (BCP/DR) testing to ensure operational readiness.
Follow and reinforce IT security policies and cybersecurity best practices.
Work with the Manager to help ensure the bank’s IT infrastructure aligns with regulatory and security requirements.
Work with third-party vendors to troubleshoot IT-related issues and track resolution through completion.
Assist in technology upgrades, software rollouts, system enhancements, and infrastructure improvements as directed by the Manager.
Support IT-related projects by tracking updates, testing new software, documenting outcomes.