Remote Support Specialist

Trane Technologies • Willowbrook, IL

12d • Remote

About The Position

Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it's our responsibility to put the planet first. For us at Trane Technologies , and through our businesses including Trane® and Thermo King , sustainability is not just how we do business—it is our business. Do you dare to look at the world's challenges and see impactful possibilities? Do you want to contribute to making a better future? If the answer is yes, we invite you to consider joining us in boldly challenging what's possible for a sustainable world. Learn about our benefits designed for you to Thrive at work and at home. We boldly go. Where is the work: Virtual Remote Support Specialist which primarily focuses on the remote support, troubleshooting, upgrades, and investigation of Trane Digital Systems. Supporting the Upper Midwest Regions Digital and Controls offerings. Responsible for the continuing support of commissioning, programming, and updating of graphics, communications link, end to end testing, troubleshooting and servicing of digital agreement clients. Responsible for documenting digital analytics, sequence of operations validation, and associated support functions. Represents the company by being responsible for servicing products and equipment on assigned projects, ensuring customer satisfaction by identifying, diagnosing and remotely identifying and resolving equipment and systems related issues at the client’s locations. Coordinates with team leader and customer to precisely understand requirements for all remote services and repairs by extensively examining building layouts, forecasting issues, gathering analytics and synchronizing with any required on-site work. Keeps current on Trane products concerning installation, operation, maintenance, service, and repair of direct digital control systems. Continually enforces safety to the highest standards and maintains security and accountability of company issued and procured assets by recording use, wear and conditions. Displays team effort and dedication to customer by maintaining flexibility to work overtime and weekends as the business requires, including occasional overnight stays. 7AM to 4PM local time.

Requirements

• A High School Diploma or equivalent, or certificate of completion from an accredited technical school is required.
• Typically requires at least 7 years of experience in HVAC/Controls.
• Strong operating knowledge of Microsoft office software and working proficiency with hand held computer (i.e. Smartphone, iPad).

Nice To Haves

• Technical School or formal training is preferred.
• BAS (building automation) 5-7 years experience preferred.
• Previous experience with DDC controls system preferred.

Responsibilities

• Remote support, troubleshooting, upgrades, and investigation of Trane Digital Systems.
• Supporting the Upper Midwest Regions Digital and Controls offerings.
• Continuing support of commissioning, programming, and updating of graphics, communications link, end to end testing, troubleshooting and servicing of digital agreement clients.
• Documenting digital analytics, sequence of operations validation, and associated support functions.
• Servicing products and equipment on assigned projects, ensuring customer satisfaction by identifying, diagnosing and remotely identifying and resolving equipment and systems related issues at the client’s locations.
• Coordinating with team leader and customer to precisely understand requirements for all remote services and repairs by extensively examining building layouts, forecasting issues, gathering analytics and synchronizing with any required on-site work.
• Keeping current on Trane products concerning installation, operation, maintenance, service, and repair of direct digital control systems.
• Continually enforcing safety to the highest standards and maintaining security and accountability of company issued and procured assets by recording use, wear and conditions.
• Displaying team effort and dedication to customer by maintaining flexibility to work overtime and weekends as the business requires, including occasional overnight stays.

Benefits

• Health insurance
• Holistic wellness programs with generous incentives
• Family building benefits include fertility coverage and adoption/surrogacy assistance.
• Paid time off includes up to 15 vacation days, paid holidays, sick leave, and additional options to support volunteer and parental leave.
• 401K match up
• Educational and training opportunities through company programs
• Tuition assistance
• Student debt support

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED