IS Operations Analyst 3
About The Position
The Information Systems Operations Analyst performs technical and professional duties involved in designing, installing, or supporting information technology services such as servers, email, and desktop systems. The role supports Waste Services, which provides curbside waste and recycling collection, operates convenience centers and recycling drop-off locations, and employs staff across collection, administration, customer service, education, landfill engineering, development review, and outreach. The position designs, develops, implements, and modifies IT systems to meet customer needs; determines system requirements; evaluates IT products and components; trains customers; provides on-site support; and installs, maintains, and supports IT hardware and software. It also performs supervisory duties, including assigning and reviewing work, evaluating performance, interpreting policies, approving leave, counseling employees, and establishing or delivering training. The role reports to an Information Systems Manager or Information Systems Division Manager.
Requirements
- Four years of experience in Information Technology Project Management; additional education in an IT-related field may be substituted for experience at a 1:1 ratio.
- Valid driver's license.
- Employees must be residents of Tennessee or become residents within six months of employment.
Nice To Haves
- Experience managing system resource requirements and calculating IT department costs.
- Experience evaluating, designing, and improving complex information systems.
- Experience in a customer service-related environment.
Responsibilities
- Perform supervisory duties, assign and review work, and evaluate employee performance.
- Interpret rules, policies, and procedures for staff members; approve leave requests; and counsel or correct employees as needed.
- Train employees or establish training requirements.
- Design, develop, implement, and modify information technology systems to meet customer needs.
- Meet with customers to determine needs and system requirements.
- Research and evaluate information technology products and make decisions on system components.
- Train customers to use systems.
- Provide on-site support services to departments as needed.
- Install, maintain, and support information technology hardware and software.
- Attend meetings and training classes as needed.
- Prepare written and oral reports as needed.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
