IS NOC Administrator

Ochsner Health•Jefferson, LA

19h•Onsite

About The Position

This job provides second-level support to system administrators, desktop technicians and level one IS support staff to help resolve daily issues as they arise. It monitors all systems and infrastructure, ensuring that server and infrastructure hardware, operating systems, and software systems are properly monitored and escalated when appropriate. It also troubleshoots performance issues and creates and maintains the disaster recovery plan. Additionally, it ensures proper change management for upgrades, patches, new applications, and equipment, while providing technical support and guidance to users.

Requirements

High school diploma or equivalent.
4 years of information technology experience, OR 2 years of information technology experience with a bachelor's or master’s degree.
Proficiency working with databases, on-line solutions, and programming languages.
Analytical skills and ability to use logical thought process in order to formulate solutions to problems.
Effective verbal and written communication skills and ability to present information clearly and professionally to varying levels of individuals throughout required job processes.
Familiarity with standard concepts, practices, and procedures.
Capable of working under stressful situations while always being objective and professional, may experience frequent interruptions and frequent changes in priorities.
Ability to move throughout and between campuses, travel out of town occasionally, and work a flexible schedule such as nights, weekends, extended shifts, etc.

Nice To Haves

Associate's Degree/College Diploma

Responsibilities

Facilitates the day-to-day operation of the infrastructure and maintains proper levels of system and data availability.
Monitors and maintains proper levels of system and data back-ups.
Troubleshoots and maintains data communications hardware, software, and peripheral devices supporting the infrastructure.
Coordinates and schedules activities with Support staff to ensure timely installation of equipment.
Monitors network traffic and conducts performance evaluations.
Identifies, document, executes and escalates necessary adjustments to the environment to ensure peak performance.
Assist in the research, development, testing and implementation of new networking function, technologies, applications and/or systems used throughout the system.
Provides installation and support of the infrastructure.
Performs other related duties as required.
Remains knowledgeable on current federal, state and local laws, accreditation standards or regulatory agency requirements that apply to the assigned area of responsibility and ensures compliance with all such laws, regulations and standards.
This employer maintains and complies with its Compliance & Privacy Program and Standards of Conduct, including the immediate reporting of any known or suspected unethical or questionable behaviors or conduct; patient/employee safety, patient privacy, and/or other compliance-related concerns.