Noc Analyst

TEKsystems•Johnstown, OH

5d•Hybrid

About The Position

Under the direction of the operations manager, Network Support Specialist is an IT-focused role that is responsible for executing daily responsibilities related to incident management, device monitoring, network troubleshooting, application support, and upgrade project implementation and deployment. An emphasis is placed on assisting in the monitoring and support of A&F's core software and hardware applications. This is a role that demands building strong working relationships with all technical support teams.

Requirements

Experience with Windows OS
Familiarity with Linux based systems and hardware
Must be able to communicate effectively with highly technical associates and executives
Experience troubleshooting Cisco and Juniper network equipment
Ability to navigate technical issues and evaluate risk
Ability to lead and direct the work of others

Nice To Haves

Preferred 4 Year degree in an IT related field
Knowledge of mainframe operations (MVS) and/or Oracle Batch processes a plus
Technical Services experience in Retail environment a plus

Responsibilities

Monitoring and support of the store WAN infrastructure (1,100 stores, domestic and international offices)
Function as a Jr. Incident Manager in support of high priority incidents
Monitoring and support for store and corporate office network hardware (Domestically and Internationally)
Monitoring and support of core applications
Monitoring and support of the wireless network, SAN and VOIP systems
Monitoring and incident management of A&F Data Centers, Labs, Storage Facilities, and Disaster Recovery Facilities