NOC Administrator

Open Text Corporation•Waterloo, ON

7d•Onsite

About The Position

The Global Command Centre is a new, state-of-the-art, Operations and Cybersecurity facility, based in Waterloo, and serving OpenText’s customers worldwide. It is powered by OpenText technologies using AI-driven operations and cybersecurity tools and automation to monitor services, proactively respond to anomalies and incidents in real-time, and keep businesses and economies operating through high-availability, always on networks. Join us in building a world-class Global Network Operations Command Centre in Waterloo—a modern hub designed to drive innovation through advanced technologies and automation. We’re looking for NOC Administrators to provide technical leadership within our dynamic team. You’ll play a key role in monitoring and responding to issues across applications, systems, and networks, ensuring everything runs smoothly and reliably. This is an opportunity to learn, grow, and make a real impact by improving processes, optimizing operations, and delivering outstanding experiences for our customers. If you love solving problems, learning new things, and finding ways to make systems better, we’d love to hear from you!

Requirements

A curious mindset and a passion for digging into problems to find clear, effective solutions.
Strong systems thinking—always looking for root causes and applying fixes that make the biggest impact.
Ability to work collaboratively across teams to create and implement best-in-class solutions with measurable results.
Comfortable in a fast-paced, high-energy environment where your work makes a real difference.
A start-up mentality—ready to move quickly, innovate, and challenge the status quo.
Excellent communication skills, including confidence in working with senior stakeholders.
1+ years of relevant experience.
A technical degree or proven track record of continuous learning and hands-on experience in technology.
Experience with SaaS applications and cloud platforms like AWS, GCP, or Azure.
Flexibility to work any shift in a 24/7/365 environment, including some holidays and weekends.

Responsibilities

Provide technical and process leadership to the NOC team, identifying opportunities to improve systems, technologies, and workflows for better reliability and performance.
Collaborate with engineering and design teams to deliver seamless, end-to-end customer experiences.
Contribute to our knowledge base by developing and refining processes.
Champion positive change that enhances customer outcomes and experience.