IS Communications Analyst 3 - IT Video Evidence Technician
About The Position
The IS Communications Analyst 3 - IT Video Evidence Technician provides technical support and specialized services for implementing and managing body-worn camera (BWC) and in-car camera hardware and software for users and vehicles. The role also supports uploading video evidence to the Police Department’s Video Evidence Management System and performs related information technology services duties. The Metro Nashville Police Department operates 24/7/365, and employees are responsible for supporting the general welfare of Nashville and Davidson County residents and ensuring effective communications within Metro and with the public. Candidates must pass and maintain a passing status on an MNPD background check.
Requirements
- Five years of experience in information technology services; additional education in an IT-related degree field may substitute for some experience at a 1:1 ratio.
- Valid driver license.
- Pass and maintain a passing status on the Metro Nashville Police Department background check.
- Be a Tennessee resident or become one within six months of employment.
Nice To Haves
- Experience with techniques, methods, and materials used to support and implement video management systems, cameras, NVRs, or network communications.
- Knowledge of communications equipment, software, and electrical test equipment.
Responsibilities
- Install, swap, configure, and support BWC and in-car video evidence devices, components, peripherals, and software.
- Diagnose and resolve issues involving BWC and in-car device components and software.
- Troubleshoot network communications to and from BWC and in-car system components, remotely when possible.
- Monitor and support video evidence uploads, including Wi-Fi uploads, and install and maintain BWC upload and charging docks at Police locations.
- Provide timely customer support, emphasizing minimizing officers’ time out of service.
- Act as a liaison among users, system administrators, MDC Technicians, and other Police IT staff to identify and resolve client problems.
- Ensure BWC and in-car video devices and components interconnect with related devices, servers, and applications.
- Assist with technical installation, support, and troubleshooting documentation.
- Assist with training and orienting internal IT staff and customers on hardware and software use.
- Assist with and perform application and equipment testing according to test plans and quality-assurance methodologies.
- Maintain hardware and software inventory, including up-to-date user and vehicle assignments for installed equipment.
- Attend off-site meetings, trainings, or support initiatives related to BWC, in-car cameras, and IT operations.
- Perform on-call support as required for Police IT’s 24/7/365 operations, including possible on-site response outside standard business hours.
- Participate in other Police information technology services operations as required.
- Keep current with technical advances and industry changes.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
