IRIS Consultant

Lutheran Social Services of WI & Upper MI•West Allis, WI

11d•Hybrid

About The Position

Lutheran Social Services of Wisconsin & Upper Michigan is seeking a compassionate, organized, and self-motivated IRIS Consultant to support adults, older adults, and individuals with disabilities through Wisconsin’s IRIS (Include, Respect, I Self-Direct) Program. The position combines case management, care coordination, social work, disability services, long-term care, and community-based support to help participants maintain independence, achieve personal goals, and direct their own services. The consultant builds relationships with participants, coordinates services, promotes self-determination, and supports participants’ health and safety. This is a full-time, 40-hour-per-week position based in Milwaukee, Wisconsin, with a hybrid work arrangement. The schedule is Monday through Friday, 8:00 AM to 5:00 PM, with 30–50% travel required. The role is benefits eligible.

Requirements

Meet one of the following qualification paths: a bachelor’s degree in Social Work, Human Services, Psychology, Counseling, Sociology, Special Education, Nursing, Rehabilitation Services, Healthcare Administration, or a related field, plus at least one year of supervised experience working with older adults or individuals with disabilities; four or more years of direct experience providing services to older adults or individuals with disabilities; or current status as an IRIS Consultant in good standing with a Wisconsin DHS-approved exemption.
Have strong communication and relationship-building skills.
Be able to work independently and manage a flexible schedule.
Be proficient with smartphones, tablets, and computer systems.
Show commitment to participant rights, dignity, and self-determination.
Be able to serve diverse populations with cultural awareness and respect.
Have a valid driver's license and reliable transportation.
Be able to travel throughout Milwaukee and surrounding counties.
Have a satisfactory driving record consistent with LSS Driver Safety requirements.
Meet organizational automobile insurance standards.

Nice To Haves

Experience in case management, care coordination, disability services, long-term care, social work, human services, aging services, community-based services, Medicaid waiver programs, behavioral health, independent living services, person-centered planning, healthcare navigation, or family support services.
Fluency in Spanish, Hmong, Arabic, Russian, American Sign Language (ASL), or another language commonly spoken in Wisconsin communities.

Responsibilities

Develop and maintain trusted relationships with IRIS participants.
Assist participants in creating and updating individualized IRIS Support and Services Plans.
Conduct monthly participant contacts and required quarterly in-person visits.
Promote participant choice, self-direction, independence, and community inclusion.
Monitor participant health, safety, and program outcomes.
Educate participants about IRIS enrollment requirements, eligibility, and available resources.
Collaborate with Aging and Disability Resource Centers (ADRCs), healthcare providers, community organizations, and service providers.
Maintain accurate and timely case documentation within required systems.
Complete documentation within established compliance standards and timelines.
Assist with annual Long-Term Care Functional Screens when applicable.
Work independently while collaborating with an interdisciplinary support team.