IPBI SME Manager F/H

Questel

2d • Hybrid

About The Position

As an SME Manager, you are responsible for developing and maintaining a high level of product expertise in order to support sales teams, assist customers, drive adoption of new features, and represent the voice of users to Product teams. This role combines leadership of an international team with strong hands-on involvement in presales activities, training, product development, and strategic initiatives.

Requirements

• Strong people management and leadership skills.
• Deep product expertise and technical credibility.
• Presales and customer-facing experience.
• Excellent communication and presentation skills.
• Ability to work effectively across international and cross-functional teams.
• Strategic thinking combined with hands-on operational execution.
• A customer-centric mindset with a passion for product improvement and user advocacy.
• Autonomy & time management
• Team spirit and proactivity

Nice To Haves

• Flexibility to travel (up to 25%)

Responsibilities

• Maintain expert-level knowledge of Orbit Intelligence.
• Test new features before release and communicate them to the team.
• Understand technology trends and customer use cases.
• Identify product improvement opportunities.
• Monitor competitors and maintain the shared competitive intelligence platform.
• Deliver advanced product demonstrations for strategic prospects.
• Support sales teams on complex opportunities.
• Respond to technical questionnaires and RFPs.
• Advise commercial teams on optimal product positioning.
• Contribute to the creation of marketing content.
• Produce customer case studies.
• Prepare product presentations, including Tips & Tricks sessions and prospect webinars.
• Contribute to customer newsletters and events.
• Collect feedback from customers and sales teams.
• Prioritize enhancement requests.
• Work closely with Product Owners to improve the product.
• Represent user needs and requirements.
• Participate in Co-Development (CODEV) initiatives.
• Analyze and share technical reasons behind lost business opportunities.
• Building and maintaining a highly skilled global SME organization.
• Enabling sales success through expert product knowledge.
• Driving customer adoption and satisfaction.
• Influencing product strategy through customer and market insights.
• Strengthening collaboration across Sales, Customer Success, Product, and Marketing functions.

Benefits

• Full-time, permanent position
• Agility and growth in a dynamic setting
• Structured onboarding
• Continuous learning
• Flat hierarchy
• Competitive package including a very attractive uncapped commission plan
• Work with a diverse range of prestigious international clients (Fortune 500, CAC40etc.)
• International teams: offices in the USA, EMEA and APAC
• Company, products and services are highly recognized in its market worldwide

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed