Invoicing Support Specialist

Medfar • Montreal, QC

7h • Hybrid

About The Position

You will join Maël, the Technical Support Manager, and his multidisciplinary team of 25, tasked with supporting our clients through technical challenges and user inquiry resolution. As the privileged contact for our customers (clinics, hospitals and healthcare professionals), your role will be to assist them by telephone and e-mail on the use of MYLE software for billing purposes. You will have a direct and significant impact on customer satisfaction.

Requirements

• At least 1 year of experience in billing, accounts receivable, or collections
• Comfortable learning and using SaaS solutions and financial applications
• Comfortable analyzing billing discrepancies and explaining financial information to clients
• Excellent written and verbal communication skills
• Fluency in French and English required, as the role involves supporting clients in both languages
• Excellent customer service and problem-solving skills
• Candidates must reside in the province of Quebec

Nice To Haves

• Experience with a billing/collections automation platform (e.g., Invoiced) — an asset
• Experience with Salesforce or another CRM — an asset

Responsibilities

• Respond quickly to customer requests, either by phone, email or videoconference
• Provide invoice clarification and guidance on MYLE billing and payment platforms
• Understand and identify the source of their problem(s), and propose a solution adapted to their situation
• Collaborate with other team members or departments in resolving tickets
• Escalate tickets according to their complexity

Benefits

• Healthcare insurance from day one
• Paid time off: 3 weeks
• RRSP contribution
• An onboarding program to help you get familiar with our environment and the digital healthcare field
• Internal growth opportunities (promotions, internal mobility)
• Support from a wellness and social committee, with initiatives to foster team cohesion, mental health, and employee well-being
• A company culture focused on transparency, collaboration, and innovation

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed