Invoicing Specialist

Liberty Pumps Inc. • Bergen, NY

3d • Onsite

About The Position

Offers customer service pertaining to customer programs and account information, order placement, and tracking. Performs all the office functions necessary to take a customer order from receipt through shipment to invoicing with the primary job function of invoicing. Able to research and respond to customer issues and internal problems. As a member of the Customer Support Team, this member is also responsible for fostering a positive company & brand image, creating and maintaining a professional and customer service focused relationship with Reps, Customers, and Coworkers.

Requirements

• Computer proficient, quick and accurate, attentive to detail, able to work well under pressure.
• Highly knowledgeable of all aspects of the Liberty Order Processing system.
• Ability to read, write and verbally communicate clearly and concisely with customers and callers.
• Ability to interpret electronic systems and communications to provide timely and accurate service to customers.
• Self-motivated, capable of taking direction as well as working with minimal supervision.
• Ability to remain calm under pressure such as working through a situation with a dissatisfied customer.
• Ability to deal constructively with customers and reps in difficult situations.
• Must possess strong, clear, concise respectful communication skills both written and verbal.
• Problem solving, time management, and organizational skills a must.
• Requires independent judgment and critical thinking to resolve issues, suggest improvements, and embrace and promote new ideas and changes.

Responsibilities

• Able to interpret the in-coming order information, enter the order into our ERP system, ship and invoice order in ERP system.
• Able to handle related activities such as credit memo generation, misc. invoice entry, able to answer customer inquiries related to order content, pricing, shipping, etc.
• Able to check and correct all work of Order Processing area including invoices and credit memos.
• Has thorough knowledge of entire Liberty Order Processing function.
• Perform in compliance with ISO 9001 requirements.
• Responsible for following safety guidelines, maintaining a clean and organized work area, and using good safety judgment. Report all unsafe activities and conditions to the Supervisor and/or Safety Representative.
• This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the member for this job. Duties, responsibilities, and activities may change at any time with or without notice.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED