Invoice Specialist

Aston Carter • Rolling Meadows, IL

1d • $20 - $22 • Onsite

About The Position

The Invoice Specialist processes daily customs brokerage billing transactions accurately and on time. The role reviews and manages invoices in internal billing systems, validates customs entry information and supporting data, and ensures transactions meet established service levels and customer-specific requirements.

The specialist assembles and distributes customer invoice packets and compliance documentation, resolves billing exceptions and workflow issues, and manages Enterprise Resolve requests and exception queues. The role also monitors EDI billing transmissions, supports automated billing improvements, communicates with customers and internal teams, and maintains billing reports and workflow metrics. The position supports month- and quarter-end activities and promotes accuracy, compliance, productivity, and continuous improvement.

This is a contract position based fully onsite in Rolling Meadows, Illinois. The anticipated pay range is $20.00–$22.00 per hour. The position is entry level.

Requirements

• Strong written and verbal communication skills.
• Strong organizational skills and exceptional attention to detail.
• Positive, professional attitude and strong customer service skills.
• Strong interpersonal skills and ability to collaborate effectively across teams.
• Ability to use sound judgment and make independent decisions.
• Self-motivated, with the ability to work independently.
• Ability to thrive in a fast-paced, professional, deadline-driven environment.
• Values and supports a diverse and inclusive work environment.

Nice To Haves

• Basic proficiency with Microsoft Office Suite programs, including Excel and Outlook.
• Strong typing skills and 10-key data entry experience.

Responsibilities

• Process daily customs brokerage billing transactions accurately and within established service levels.
• Review invoices for bill-to parties, charge codes, rates, and customer-specific requirements; create, update, exempt, and release invoices in internal billing systems.
• Validate customs entry information and supporting data before invoice release.
• Assemble and distribute invoice packets and supporting compliance documentation, following customer-specific requirements and delivery methods.
• Research missing documentation and resolve billing exceptions, invoice failures, workflow holds, system errors, and discrepancies involving purchase orders, shipper or consignee information, rates, and customer references.
• Coordinate with operations, gateways, branch offices, and internal departments to obtain missing information; escalate unresolved issues and document actions and resolutions.
• Review and prioritize Enterprise Resolve requests and exception queues, address aging items, communicate outstanding issues, and meet workflow productivity and quality standards.
• Monitor EDI billing transmissions, identify failures, retrigger transactions when needed, and validate successful completion.
• Partner with technical support on recurring EDI issues and assist with testing, validating, and implementing billing enhancements and automation.
• Respond professionally to customer, gateway, and operations billing inquiries and provide timely status updates.
• Maintain billing reports, tracking logs, and workflow metrics; use Excel and reporting tools to monitor activity and identify trends.
• Assist with month-end and quarter-end billing activities and cleanup; perform data validation and reconciliation.
• Follow company procedures and customer-specific billing requirements, maintain accuracy and quality, and identify and recommend process improvements.

Benefits

• Medical, dental, and vision coverage, subject to eligibility and applicable plan terms.
• Critical illness, accident, and hospital coverage, subject to eligibility and applicable plan terms.
• 401(k) retirement plan with pre-tax and Roth post-tax contributions available, subject to eligibility and applicable plan terms.
• Voluntary life insurance and AD&D coverage for the employee and dependents, subject to eligibility and applicable plan terms.
• Short- and long-term disability coverage, subject to eligibility and applicable plan terms.
• Health Spending Account (HSA), subject to eligibility and applicable plan terms.
• Transportation benefits, subject to eligibility and applicable plan terms.
• Employee Assistance Program, subject to eligibility and applicable plan terms.
• Time off or leave, such as PTO, vacation, or sick leave, subject to eligibility and applicable plan terms.

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed