Invoice Solution Analyst

Day & Ross • Town of Hartland, NB

4d • Hybrid

About The Position

The Invoice Solution Analyst receives, prioritizes, investigates and processes customer invoice disputes within established company guidelines. They are to identify root causes and collaborate across functions to implement processes to ensure resolution.

Requirements

• Post-secondary education in business administration, accounting or related field
• A suitable combination of education and experience may be considered
• 2+ years experience in a finance role, preferably in the transportation industry
• 2+ years experience in a Billing/Rating role
• Strong MS Suite skills; Outlook, Excel & Word; must possess the aptitude for learning new programs
• Exceptional customer service focus
• Excellent communication skills, written and verbal
• Strong organizational and time management skills, including the ability to work under pressure in a fast paced setting
• Ability to multitask and prioritize in a deadline driven environment; appropriate sense of urgency
• Ability to work independently and to collaborate with others to meet customer expectations
• Ability to motivate a team
• Data entry
• Attention to detail

Nice To Haves

• Oracle, TruckMate, Salesforce – an asset; ability to learn new programs/platforms

Responsibilities

• Establish and maintain accuracy KPIs
• Collaborate across departments; including Sales, Operations, Pricing and Rates, to identify problems. Work to remove barriers and find solutions to ensure the collection of outstanding invoices.
• Participate in or host conference calls and/or meetings to correct and align internal stakeholders with external customers.
• Receive and prioritize invoice disputes through Invoice Solutions Salesforce system as well as receiving disputes over the phone.
• Investigate reoccurring invoice disputes, identify root causes, and collaborate across functions to implement processes to ensure resolution.
• Work with the leadership team to identify and develop strategies for the resolution of invoice discrepancies to minimize DSO (days sales outstanding).
• Interpret customer contracts and rates.
• Investigate, prepare, and request customer refunds.
• Create and maintain standard operating procedure documents.
• Take ownership for decision making and have the confidence to make tough decisions that affect Company revenue.
• Monitor requests over 10 days on a daily basis; and escalate issues to Customer Resolution Manager when necessary.
• Always display a positive attitude and lead in a manner which motivates the team.
• Other related duties as may be required.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree