Services Solution Analyst

StarRez

9d • Remote

About The Position

StarRez is seeking a Services Solution Analyst to play a critical role in enabling successful customer implementations by ensuring delivery work is accurately scoped from the outset. You will partner closely with Sales, Customer Success, Product, and Services teams to define solution requirements, estimate effort, and support seamless project handovers. This role will be a great fit if you are both analytical and customer-facing, comfortable leading discovery conversations with prospects while translating business needs into clear, structured delivery plans. Your work directly impacts customer outcomes, project efficiency, and overall service quality.

Requirements

• Proficiency in StarRez or similar SaaS platforms (e.g. SIS, payments, integrations, SSO) OR 3+ years of experience working cross-functionally in a B2B SaaS customer-facing or delivery-focused environment
• Strong ability to scope, estimate, and translate business requirements into actionable plans
• Excellent stakeholder management skills, with the ability to build trust across internal teams and customers
• Strong written and verbal communication skills
• High attention to detail and ability to manage multiple priorities in a fast-paced environment
• Self-motivated with strong ownership and accountability

Nice To Haves

• Experience with StarRez or similar software implementation, services delivery, or solutions consulting
• Strong problem-solving and conflict resolution skills

Responsibilities

• Lead discovery and scoping conversations with prospective customers to define implementation and training requirements
• Partner with Sales to accurately estimate delivery hours for core systems, modules, and custom solutions
• Develop detailed handover documentation to ensure smooth transition from pre-sales to Services delivery
• Scope Service & Success Package usage requests in collaboration with Customer Success Managers
• Create proofs of concept and recommend solutions for complex or non-standard customer needs
• Collaborate with Product, Partnerships, and Services to scope delivery for new features and integrations
• Maintain and improve scoping accuracy by monitoring implementations and updating internal frameworks (e.g., hours matrix)

Benefits

• Equal opportunity employer

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed