Investor Reporting Analyst II

Fay Servicing, LLC•Farmers Branch, TX

21h•$36 - $42•Hybrid

About The Position

Fay Servicing is a nationally recognized mortgage servicer known for delivering borrower-focused support and investor-driven results. As a subsidiary of Fay Financial and a key part of The Fay Group, Fay Servicing specializes in managing re-performing and non-performing loans, as well other specialty products like Non-QM, jumbo, business purpose loans. Fay Servicing’s high-touch servicing model emphasizes personalized care, helping homeowners navigate escrow, payments, and hardship solutions with confidence. For clients, we offer a strategic, transparent partnership built on operational excellence, real-time reporting, and regulatory compliance. Fay’s end-to-end servicing capabilities cover early-stage collections, loan modifications, property preservation, and default management. We also offer interim and business purpose servicing, including the infrastructure to oversee renovations and manage rents. Headquartered in Tampa and operating nationwide, Fay Servicing combines deep industry expertise with cutting-edge technology to reduce risk, improve portfolio performance, and ensure an exceptional experience for both borrowers and investors. Reporting to the AVP, Investor Reporting, this position is responsible for managing complex investor reporting tasks, including managing agency relationships with Fannie Mae, Freddie Mac and Ginnie Mae, as well as complex securities transactions. This role prepares and issues daily and monthly reports and processes the transfer of loans between clients or agencies. Additionally, this position reviews and resolves monthly custodial account reconciliations and conducts in-depth analysis of servicing transactional data to ensure compliance with investor and regulatory guidelines. This role serves as a subject matter expert in investor reporting, ensuring compliance, accuracy and efficiency in all deliverables, while driving process improvements and addressing escalated issues.

Requirements

Bachelor’s degree in Business or related field (or equivalent combination of years of experience with High School diploma/GED) required
5+ years' experience in Investor Reporting or Investor Accounting with advanced knowledge of agency reporting requirements (Fannie Mae, Freddie Mac, Ginnie Mae) and complex securities
Prior experience in the mortgage servicing industry, including knowledge of servicing processing rules and guidelines
Demonstratable ability to analyze and respond to complex transactional data and reconciliation
Proficiency in servicing platforms (e.g., Black Knight MSP and LoanSphere) and billing/ remittance systems
Solid skills and experience in MS Word, Excel to compile and analyze data, PowerPoint and Outlook
Strong verbal and written communication skills with the ability to effectively interact with individuals both internal and external to the organization
Strong interpersonal skills
Strong analytical skills
Solid decision-making abilities coupled with sound judgment
Strong time management skills
Ability to prioritize numerous tasks and manage shifting priorities
Client-focused with strong execution skills and results orientation
High level of precision with attention to detail and consistency
Flexible, open to change, ability to learn new things quickly
Ability to work in a collaborative environment and provide guidance for working groups

Nice To Haves

Direct experience or familiarity with test of expected cash custodial reconciliation preferred

Responsibilities

Managing complex investor reporting tasks, including managing agency relationships with Fannie Mae, Freddie Mac and Ginnie Mae, as well as complex securities transactions.
Preparing and issuing daily and monthly reports
Processing the transfer of loans between clients or agencies.
Reviewing and resolving monthly custodial account reconciliations
Conducting in-depth analysis of servicing transactional data to ensure compliance with investor and regulatory guidelines.
Serving as a subject matter expert in investor reporting, ensuring compliance, accuracy and efficiency in all deliverables, while driving process improvements and addressing escalated issues.