Investor Reporting Support Specialist

CENTRAL BANCOMPANY, INC.•Jefferson City, MO

About The Position

If you enjoy problem-solving, working with numbers, and having a role where every day looks a little different, this opportunity could be a great fit. Join our team as an Investor Reporting Specialist, where you’ll play a key role in managing mortgage-related accounts and ensuring investors are paid correctly, accurately, and on time. In this role, you’ll reconcile general ledger accounts with a strong focus on precision, research and resolve discrepancies, and process rejected and exception payments with careful attention to detail. You’ll remit funds according to investor requirements, ensuring all calculations and transactions are handled with a high level of accuracy. You’ll transfer loans, update system records based on funding notifications, and maintain highly accurate loan data for reporting and compliance purposes. You’ll also review ACH returns, make necessary corrections, and assist with payoff processing and funding discrepancies, ensuring all adjustments are thoroughly validated. From time to time, you may step in to support payment processing functions, respond to inquiries, and help maintain smooth daily operations. This role offers a variety of responsibilities and the opportunity to work across teams, making it a great fit for someone who values detail-oriented work, consistency, and accuracy in a dynamic environment.

Requirements

Strong verbal communication skills.
Ability to interact effectively with customers and internal team members.
Solid problem-solving abilities.
Attention to detail.
Proficiency in basic mathematics.
High school diploma or GED.
Proficiency in Microsoft Word and Excel.
Ability to learn and adapt to new systems.
Self-motivated.
Professional.
Capable of working independently while maintaining accuracy and efficiency.

Nice To Haves

Prior experience in banking operations.
Prior experience in mortgage loan processing.
Prior experience in servicing procedures.
Prior experience in auditing.

Responsibilities

Reconcile general ledger accounts with a strong focus on precision.
Research and resolve discrepancies.
Process rejected and exception payments with careful attention to detail.
Remit funds according to investor requirements, ensuring all calculations and transactions are handled with a high level of accuracy.
Transfer loans.
Update system records based on funding notifications.
Maintain highly accurate loan data for reporting and compliance purposes.
Review ACH returns and make necessary corrections.
Assist with payoff processing and funding discrepancies, ensuring all adjustments are thoroughly validated.
Support payment processing functions.
Respond to inquiries.
Help maintain smooth daily operations.