AVP, Investor Reporting

Fay Servicing, LLC•Farmers Branch, TX

2d•$93,270 - $115,000•Hybrid

About The Position

Fay Servicing is a nationally recognized mortgage servicer known for delivering borrower-focused support and investor-driven results. As a subsidiary of Fay Financial and a key part of The Fay Group, Fay Servicing specializes in managing re-performing and non-performing loans, as well other specialty products like Non-QM, jumbo, business purpose loans. Fay Servicing’s high-touch servicing model emphasizes personalized care, helping homeowners navigate escrow, payments, and hardship solutions with confidence. For clients, we offer a strategic, transparent partnership built on operational excellence, real-time reporting, and regulatory compliance. Fay’s end-to-end servicing capabilities cover early-stage collections, loan modifications, property preservation, and default management. We also offer interim and business purpose servicing, including the infrastructure to oversee renovations and manage rents. Headquartered in Tampa and operating nationwide, Fay Servicing combines deep industry expertise with cutting-edge technology to reduce risk, improve portfolio performance, and ensure an exceptional experience for both borrowers and investors.

Requirements

Bachelor’s degree in Business or related field (or equivalent combination of years of experience with High School diploma/ GED) required
5+ years' experience with residential mortgage, commercial mortgage, insurance and other financial products
5+ years' experience in key areas encompassed with Investor Reporting
Depth of knowledge of servicing processing rules and guidelines
Demonstrated experience effectively evaluating and implementing processes to include experience researching and adapting best practices to align with business and product needs
Successful experience working in a fast-paced work environment
Strong skills and experience in MS Word, Excel to compile and analyze data, PowerPoint and Outlook
Strong verbal and written communication skills
Strong interpersonal skills with the ability to develop and maintain effective relationships across the organization
Collaborative and consultative work style; high team-orientation
Effective management skills to include talent selection, training, coaching and performance management
Demonstrated ability to foster an environment of positive employee engagement and trust
Open to change; agile; high learning agility
Strong analytical skills coupled with sound judgement
Strong problem solving abilities
Ability to analyze and interpret data to identify opportunities and propose solutions
Demonstrated ability to establish credibility for recognizing and supporting the organization’s culture, values and priorities
Strong project management skills
Strong attention to detail; strong quality and compliance orientation
Ability to effectively prioritize under tight deadlines in a fast-paced, dynamic environment; effective time management
Self-directed; ability to proactively ask questions and surface issues/ concerns
Professional maturity, integrity, ability to maintain confidential data and information
Strong business acumen; strong fiscal and technical aptitude

Nice To Haves

3+ years’ experience managing people and leading teams highly preferred

Responsibilities

Leading the Investor Reporting Team in the planning, support and execution of strategies focused on driving increased revenue, cost savings, operational enhancements, regulatory requirements and strengthening controls.
Managing activities related to investor reporting and remitting, the control of custodial accounts, updates into MSP and the clearing of reconciliation exceptions within industry guidelines.
Supporting designated activities required to define and track SLAs and KPIs for the team.
Effectively executing projects and initiatives, communication plans, processes and the implementation of tools and resources.
Facilitating the review of new contracts with legal and client relations and coordinating the input and review of key reporting and pricing components of contracts with cross-functional groups within Fay.
Managing performance, fostering development and providing mentoring to employees with the goal to evaluate talent in a continuing effort to increase the efficiency of the department.
Leading and participating in projects designed to evolve and advance the performance of the assigned functions.