Investment Operations Specialist

WEXWEXUS • Remote, OH

1d • $83,300 - $95,900 • Remote

About The Position

The Investment Operations Specialist is a key member of the Financial (Funding) Risk Operations team and will help establish and scale operational frameworks for HSA investment activities. The role is responsible for reconciliation, issue resolution, Level 2+ support for buy/sell inquiries, regulatory compliance, and the financial soundness of investment operations. As the team’s inaugural investment role, this position will help shape new processes and controls while supporting WEX’s efforts to attract and retain HSA customers and grow assets.

The role is flexible to be based remotely in the United States. The anticipated schedule is 8:00 a.m. to 4:30 p.m. CST.

Requirements

• 3–5 years of progressive experience in a large, complex financial services organization, with a strong focus on investment operations.
• 2–3 years of direct experience with HSA custody services and the associated investment ecosystem.
• Ability to independently analyze highly complex operational issues, identify root causes, and implement effective, sustainable solutions.
• Understanding of advanced KPI reporting, regulatory compliance principles such as FINRA and SEC requirements, and financial risk management in investment operations.
• Ability to lead and contribute to the creation, implementation, and improvement of operational procedures, including process mapping and documentation.
• Proficiency with specialized investment operations software and platforms, such as trading systems, reconciliation tools, custodial portals, and data analytics platforms.
• Strong analytical and problem-solving skills for complex risk operational issues.
• High attention to detail in a regulated financial environment.
• Adaptability and resilience in evolving regulatory and technological environments.
• Strong collaboration and teamwork skills.
• Proficiency with Microsoft Office Suite, including Excel, Word, and PowerPoint, and Google Workspace.
• Experience overseeing third-party broker/dealer relationships, including performance monitoring, issue resolution, and contract adherence.
• Must successfully pass a background investigation.

Nice To Haves

• FINRA Series 7 or similar financial industry certification.
• Experience mentoring junior team members, leading small operational projects, or guiding others in resolving complex inquiries.
• Experience with process improvement initiatives and understanding of automation in a risk operations environment.
• Ability and desire to improve efficiency and scalability through technological solutions and innovative approaches.
• Ability to collaborate with diverse internal teams, such as IT, Compliance, Product, and Call Center, and external partners, such as custodians and broker/dealers, to implement change and resolve interdependencies.
• Ability to work autonomously, manage multiple priorities, and meet deadlines under pressure in a fast-paced, evolving environment.
• Proficiency with WEX Health Cloud.

Responsibilities

• Independently reconcile HSA investment activity across platforms, identify discrepancies, and resolve them accurately and urgently.
• Analyze complex operational issues, identify root causes, and implement sustainable solutions with minimal supervision.
• Manage complex liquidations, including those related to death, escheatment, and levies, in accordance with regulatory requirements and internal policies.
• Provide Level 2 and Level 3 support for escalated cancel/rebill, corporate action, and other complex investment operations issues, including root cause analysis.
• Serve as a financial risk operations liaison with third-party broker/dealers, coordinate operational requirements, and support integration with WEX's NBC custodial operations.
• Handle escalated buy/sell order inquiries, advise internal teams, and support accurate trade execution and settlement.
• Help manage the fund list and support the processing and monitoring of complex investment fees, including discrepancy review and proper allocation.
• Develop, improve, and document operational procedures to support scalability and risk mitigation.
• Contribute to KPI reporting, analyze trends, identify improvement opportunities, and ensure adherence to industry regulations and internal compliance standards.
• Participate in cross-functional projects involving system enhancements or regulatory changes as the custodial operations subject matter expert.
• Identify, evaluate, and integrate AI and automation technologies to scale processes, reduce manual work, improve data accuracy, and mitigate operational risks.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Retirement savings plan
• Paid time off
• Health savings account
• Flexible spending accounts
• Life insurance
• Disability insurance
• Tuition reimbursement
• Quarterly or annual bonus eligibility for non-sales roles, subject to role and applicable plan

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed