Investment Operations Specialist
About The Position
The Investment Operations Specialist is a key member of the Financial (Funding) Risk Operations team, supporting the establishment and scaling of financial risk operational frameworks as HSA investment activities expand. This inaugural investment role on the team helps shape new processes and controls while maintaining the operational integrity, efficiency, regulatory compliance, and financial soundness of investment operations. The role contributes to WEX’s ability to attract and retain HSA customers and grow assets. The position is flexible to be based remotely in the United States. The anticipated work schedule is 8:00 a.m. to 4:30 p.m. CST. The specialist performs complex investment reconciliations, resolves operational issues, manages liquidations, supports escalated buy/sell inquiries, oversees broker/dealer and custodial operations, supports fund list and fee management, develops operational procedures, contributes to KPI reporting and compliance, and participates in projects and process automation initiatives.
Requirements
- At least 3–5 years of progressive experience in a large, complex financial services organization, with a strong focus on investment operations.
- At least 2–3 years of direct experience with HSA custody services and the associated investment ecosystem.
- Ability to independently analyze complex operational issues, identify root causes, and implement effective, sustainable solutions.
- Understanding of advanced KPI reporting, regulatory compliance principles such as FINRA and SEC requirements, and financial risk management in investment operations.
- Ability to lead and contribute to the creation, implementation, and improvement of operational procedures, including process mapping and documentation.
- Proficiency with specialized investment operations software and platforms, such as trading systems, reconciliation tools, custodial portals, and data analytics platforms.
- Analytical and problem-solving skills for complex risk operational issues.
- High attention to detail in a regulated financial environment.
- Adaptability and resilience in changing regulatory and technological environments.
- Strong collaboration and teamwork skills.
- Proficiency in Microsoft Office Suite, including Excel, Word, and PowerPoint, and Google Workspace.
- Experience overseeing third-party broker/dealer relationships, including performance monitoring, issue resolution, and contract adherence.
- Must successfully pass a background investigation.
Nice To Haves
- FINRA Series 7 or similar financial industry certification.
- Experience mentoring junior team members, leading small operational projects, or guiding others in resolving complex inquiries.
- Experience with process improvement initiatives and understanding of automation in a risk operations environment.
- Ability and interest in improving efficiency and scalability through technological solutions and innovative approaches.
- Experience collaborating with internal teams such as IT, Compliance, Product, and Call Center, and external partners such as custodians and broker/dealers.
- Ability to work autonomously, manage multiple priorities, and meet deadlines under pressure in a fast-paced, evolving environment.
- Proficiency with WEX Health Cloud.
Responsibilities
- Independently reconcile HSA investment activity across platforms and identify and resolve discrepancies accurately and urgently.
- Analyze complex operational issues, identify root causes, and implement sustainable solutions with minimal supervision.
- Facilitate complex liquidations, including those related to death, escheatment, and levies, in accordance with regulatory requirements and internal policies.
- Provide Level 2 and Level 3 support for escalated cancel/rebill, corporate action, and other investment operational issues, including root cause analysis.
- Serve as a primary financial risk operations liaison with third-party broker/dealers, negotiate operational requirements, and support integration with WEX's NBC custodial operations.
- Resolve complex buy/sell order inquiries for internal teams, including the call center, and support accurate trade execution and settlement.
- Assist in managing the fund list and processing complex investment fees, monitoring for discrepancies and supporting proper allocation.
- Develop, improve, and document operational procedures to support scalability and risk mitigation.
- Contribute to KPI reporting, analyze trends, identify improvement opportunities, and ensure investment activities comply with industry regulations and internal standards.
- Participate as the custodial operations subject matter expert in cross-functional projects involving system enhancements or regulatory changes.
- Identify, evaluate, and integrate AI and automation technologies to scale operations, reduce manual work, improve data accuracy, and mitigate operational risks.
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- Retirement savings plan
- Paid time off
- Health savings account
- Flexible spending accounts
- Life insurance
- Disability insurance
- Tuition reimbursement
- Quarterly or annual bonus eligibility for non-sales roles, based on role and applicable plan
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
