IA Processing Specialist

Advisor Group•Atlanta, GA

2d•Hybrid

About The Position

The Investment Advisory Billing Specialist is responsible for processing billing-related activities for advisory accounts with a strong focus on accuracy, timeliness, and adherence to established procedures. This role supports the calculation, review, and posting of advisory fees within platforms such as the Wealth Management Platform (WMP). The specialist will primarily perform transactional and back-office processing tasks using internal systems and workflows while ensuring data integrity. You will work within a structured environment, handling requests submitted through a ticketing system and collaborating with internal teams to resolve routine issues. This role is ideal for individuals beginning a career in financial services operations, with an interest in billing, accounting, and investment advisory support.

Requirements

0–1 year of experience in financial services, operations, billing, accounting, or a related field (internships or coursework acceptable)
Strong attention to detail with the ability to perform repetitive, process-driven tasks accurately
Basic understanding of accounting or billing concepts preferred
Ability to follow documented procedures and work within structured workflows
Strong organizational and time management skills
Ability to work independently in a production-based environment
Effective written and verbal communication skills for internal collaboration
Basic proficiency in Microsoft Office (Excel, Word, Outlook)
Ability to learn and navigate systems such as Wealth Management Platform (WMP), NetX360, or similar tools
Problem-solving mindset with the ability to identify errors and escalate when necessary

Nice To Haves

1+ years of investment advisory support experience
Completion of the FINRA SIE exam
FINRA Series 7
Experience with Envestnet / Wealth Management Platform

Responsibilities

Process billing-related requests for Investment Advisory accounts, including fee calculations, adjustments, and reconciliations.
Execute tasks accurately and within established service level agreements (SLAs).
Review account data to ensure billing accuracy and identify discrepancies.
Follow defined procedures and workflows to complete routine processing activities.
Maintain detailed records of completed work within systems and ticketing tools.
Partner with internal teams (e.g., IA Support, Operations, Accounting) to resolve standard processing issues.
Escalate complex or non-routine issues to senior team members as needed.
Communicate professionally with internal stakeholders regarding request status or clarification.
Prioritize and organize multiple tasks in a high-volume processing environment.
Support quality control efforts by adhering to policies, procedures, and compliance standards.
Contribute to process improvement initiatives by identifying inefficiencies or errors.
Continuously learn systems, products, and processes related to advisory billing.