9144-Investigator, Taxi and Accessible Services

City and County of San Francisco•San Francisco, CA

3d•Onsite

About The Position

Under direction, performs professional level investigative work to evaluate, monitor and report on compliance with laws, regulations, policies and procedures by motor-vehicle-for-hire permit holders. Makes recommendations on possible disciplinary actions for regulatory violations by permit holders, including assessment of administrative penalties and suspension or revocation of permits, if applicable.

Requirements

Possession of a baccalaureate degree from an accredited college or university.
Two (2) years of full-time verifiable experience performing complex research, analytical tasks and report drafting in a professional field such as law, media/journalism, public health/welfare, human/civil rights, business (e.g. finance, insurance), education, social sciences, public policy/government or a related field.
Possession of a valid California driver’s license.

Nice To Haves

Experience with Ground Transportation Management System (GTMS) or similar program for managing ground transportation operator records, permits, tracking compliance, generating reports, conducting investigations, and supporting accounting functions.
Two (2) years of experience in commercial ground transportation operations, including in-depth knowledge of applicable regulations, laws, and enforcement practices, with a proven track record of ensuring industry compliance.
Experience conducting thorough investigations including interviews, evidence collection, and surveillance to identify and document violations.
Two (2) years of experience in conducting field audits, issuing citations, and performing enforcement activities.
Experience in using mobile applications, such as SFOCite.

Responsibilities

Performs investigations, surveillance and enforcement including possible sting operations; researches and identifies permit holder violations; works directly with law enforcement personnel.
Visits, surveys, and patrols premises to evaluate and enforce compliance with laws, regulations, permit conditions, and established policies and procedures; confirms licensure and qualifications of operators.
Conducts interviews with permittees, representatives, witnesses, and others to gather data and to monitor and report on compliance with laws, regulations, permit conditions, and established policies and procedures.
Investigates and drafts responses to complaints from the general public by interviewing complainants, witnesses, and experts to gather information for analysis and resolution of complaints.
Analyzes information and evidence resulting from research and investigative activities; prepares and presents findings and recommendations; develops and improves enforcement mechanisms; assists in developing policies or modifications to rules and regulations.
Prepares accurate and detailed investigative reports based on observations; prepares correspondence, memoranda, and/or presentations.
Responds to alerts indicating violation of laws, rules, and regulations and to requests for assistance with escalating incidents; refers to emergency contact when appropriate.
Tracks and monitors notices, actions and collection of fines.
Counsels permit holders on regulatory compliance; records and explains actions taken pertaining to enforcement and discipline; advises management on training priorities.
Prepares declarations and testifies about results of investigations at administrative, union and judicial hearings; assists with document and witness preparation for evidence to be presented at hearings.
Assists in developing plan for periodic audits; performs field audits of facilities, vehicles and procedures.
Prepares cease and desist notices, notices of violation, and issues administrative citations to illegal operators and permit holders in violation of laws, regulations and permit conditions; assists with appeals by researching, documenting, and drafting responses.
Issues parking citations to vehicles of permit holders and members of the public for violations of Transportation Codes
Issues administrative citations to operators of illegal motor-vehicles-for hire and may order the removal of any vehicle, inactive vehicle permits or transponders to the extent authorized by law.
Fosters and maintains inter-agency contact by acting as a liaison between San Francisco Municipal Transportation Agency Taxi Services San Francisco Police Department, California Public Utilities Commission, San Francisco International Airport, other state and local agencies, and the general public.
Interacts with and maintains good working relationships with other City, state and federal agencies and stakeholders.
Supports customer service staff as needed during peak filing periods.
Performs other related duties as required.