INVESTIGATOR AND INCIDENT MANAGEMENT COORDINATOR - PA IDD SEPA

Apis Services Inc•Philadelphia, PA

10d

About The Position

The Investigator & Incident Coordinator is responsible for coordinating, investigating, and resolving reportable incidents across assigned programs. Reporting to the Director of Incident Management & Investigations (PA or Regional), this role ensures incidents are documented accurately, investigated thoroughly, and resolved in compliance with regulatory requirements, organizational policy, and best practices. This position plays a critical role in promoting a culture of safety, integrity, and continuous improvement. The Investigator collaborates with program staff, leadership, and external stakeholders to ensure appropriate response to allegations of abuse, neglect, exploitation, and other reportable events. The role also serves as a resource and mentor to program-level incident reporters, supporting staff training and high-quality documentation practices. The Pennsylvania-based role focuses primarily on PA programs and regulatory agencies, while the regional role supports a broader multi-state footprint.

Requirements

Bachelor’s degree preferred in Human Services, Criminal Justice, or a related field
High School Diploma with 10 years of incident management experience may substitute for degree
Certified Investigator credential required
Minimum 3 years conducting investigations in behavioral health or IDD settings
Familiarity with state-specific systems and agencies strongly preferred for PA-based role
Valid driver’s license with clean motor vehicle record and willingness to travel
Satisfactory background check required
Investigative Expertise: Skilled in objective fact-gathering, analysis, and documentation
Confidentiality: Adheres strictly to privacy laws and ethical standards
Written Communication: Produces clear, concise, and accurate reports
Oral Communication: Conducts effective interviews and presentations
Analytical Thinking: Identifies patterns, root causes, and corrective actions
Crisis Response: Responds calmly and effectively in high-stress situations
Time Management: Meets regulatory deadlines while managing multiple investigations
Attention to Detail: Ensures accuracy and completeness of records and evidence
Cultural Competency: Conducts investigations with sensitivity and inclusivity
Systems Proficiency: Skilled in incident tracking systems and electronic health records
Ability to sit for extended periods at a desk or meeting table
Lift up to 50 pounds as needed
Frequent reaching, bending, standing, stooping, twisting
Ability to climb stairs and drive a vehicle
Telephone (cellular and multi-line), calculator, copier, fax, computer
Proficiency with Microsoft Office and agency software systems
Valid driver’s license
Current vehicle registration
Access to a reliable vehicle
Adhere to OSHA guidelines and safety standards
Follow Fire & Safety policies and procedures
Comply with Fiscal, Office, and HR personnel policies
Maintain HIPAA compliance and confidentiality
Attend required trainings and meetings
Maintain professionalism and sound judgment at all times
Bloodborne Pathogens
Right-To-Know regulations
HIPAA
Security procedures
Fire & Safety standards

Responsibilities

Receive, review, and manage reportable incidents in alignment with funder and regulatory requirements
Conduct thorough investigations in accordance with state and federal guidelines and organizational policies
Interview staff, individuals served, families, and witnesses using trauma-informed practices
Collaborate with program leadership and Human Resources on personnel matters related to investigations
Ensure timely completion and submission of reports and supporting documentation to oversight agencies
Participate in incident review committees and contribute to follow-up planning
Serve as a subject matter expert on incident documentation and regulatory reporting
Train and support staff on incident management systems and documentation standards
Monitor corrective action plans and ensure timely follow-through
Maintain strict confidentiality and professionalism throughout investigative processes
Serve as liaison to external regulatory bodies as assigned
Travel to program sites to conduct in-person investigations as needed
Perform other duties as assigned