Incident Investigator

Equinox Inc•Village of Colonie, NY

15h•$25 - $29•Onsite

About The Position

Equinox is a non-profit human services organization in the Capital Region. For more than 40 years, Equinox has reached out to people who need us most with innovative and effective programs that truly change lives, allowing us to fulfill our purpose of helping those we serve move forward on their paths to recovery, healing, and independence. Position Summary: The Incident Investigator works closely with Leadership to conduct internal investigations based on any report of a client incident/complaint received from the NYS Justice Center, the Office of Mental Health, or incidents/complaints that are non-Justice Center and reported by Management, Clients or Staff.

Requirements

Ability to occasionally lift up to 20 lbs.
Lengthy periods of sitting/standing at a desk and working on a computer.
Bachelor’s Degree or Associates Degree and three years’ experience in investigations
Field investigative experience - Investigative experience is defined as independent investigative experience and includes the following activities: interviewing witnesses; collecting and analyzing data and evidence; writing and summarizing case narratives.
Must have a clean, valid NYS Driver License.
Proficient with Microsoft Word and Excel.

Nice To Haves

Certified Investigator through OMH or the Justice Center, must provide proof of certification.
Experience in the handling NYS Justice Center and non-NYS Justice Center investigations that deal strictly with client safety and reports.
Experience with OMH (NYS Office of Mental Health), OCFS (NYS Office of Children and Family Services) or any other oversight agency of NYS.
Knowledge and experience with HIPAA and other client record related legal requirements is also preferred.

Responsibilities

Conduct interviews with clients and employees after a notification from the NYS Justice Center, the Office of Mental Health or client/staff has been received.
If Justice Center review is warranted (allegation of abuse or neglect or death of client) and a letter of determination is received with recommendations, review with appropriate leadership team members and IRC for closure of incident.
Gather all necessary evidence to establish if the charge given from the NYS Justice Center, Office of Mental Health or client/staff is Substantiated or Unsubstantiated.
Analyze all evidence and work with Leadership, Human Resources Director and/or the CEO for any necessary follow-up.
Manage NIMRS (New York State Incident Management and Reporting System) so that incidents are imported within 24 hours
Investigate, review at Incident Review Committee, implement corrective action plan, and close incident within the 45-day timeframe
Evaluate all aspects of the investigation to make fact-based determinations.
Identify systemic issues and contributing factors to incidents that have occurred.
Write detailed investigation to present to the appropriate Leadership and/or Human Resources Director.
Write clear concise Letters of Determination for all appropriate Leadership and/or Human Resources Director for each investigation.
Set up meetings with Senior Leaders and/or Human Resources Director to present facts, examples of findings and recommendations.
Receive and record all Internal (non-reportable) Incidents.
Prepare monthly Incident Report Summary for the monthly Incident Review Committee meeting.
Present results of investigations at the monthly Incident Review Committee meeting.
Manage a large case load of investigations.
Other Duties as assigned.