Incident Manager

Verisk•Jersey City, NJ

About The Position

We are seeking a highly skilled Incident Manager to lead Major Incident Management (MIM) and ensure rapid restoration of services during critical outages. This role is responsible for minimizing business impact, driving structured incident response, and continuously improving service reliability. The Incident Manager will act as the central point of coordination during high-severity incidents, working across engineering, operations, and business teams. This role also contributes to problem management, change coordination, and operational excellence initiatives, with a primary focus on incident leadership and service recovery.

Requirements

Highly skilled Incident Manager
Experience in leading Major Incident Management (MIM)
Ability to ensure rapid restoration of services during critical outages
Skilled in minimizing business impact during critical outages
Proficiency in driving structured incident response
Capability to continuously improve service reliability
Ability to act as a central point of coordination during high-severity incidents
Experience working across engineering, operations, and business teams
Contribution to problem management
Contribution to change coordination
Contribution to operational excellence initiatives

Responsibilities

Lead Major Incident Management (MIM) and ensure rapid restoration of services during critical outages.
Minimize business impact during critical outages.
Drive structured incident response.
Continuously improve service reliability.
Act as the central point of coordination during high-severity incidents, working across engineering, operations, and business teams.
Contribute to problem management.
Contribute to change coordination.
Contribute to operational excellence initiatives.