Senior WIM Investigator, Enterprise Protection Program, Workplace Incident Management

Amazon • Irvine, CA

5d • Onsite

About The Position

The Workplace Incident Management (WIM) Team is searching for a Senior WIM Investigator to join the team. In this role, you will oversee incident response for the Americas (AMER) Region. This position is an individual contributor and will report to the Regional WIM Manager, AMER Region. The Senior WIM Investigator is responsible for the day-to-day management of workplace incidents involving persons exhibiting inappropriate, concerning, or threatening behavior. To accomplish this, the Senior WIM Investigator will lead multi-disciplinary teams comprised of cross-functional stakeholders (e.g., Human Resources, Employee Relations, Legal), and security partners (e.g., site security, intelligence analysts) to assess the behavior, investigate actions, and implement the appropriate protective measures to resolve the concern while appropriately supporting persons involved.

Requirements

• Experience in Behavioral Threat Assessment and Management (BTAM), Investigations, Incident Management, Security Operations, Social Work or Law Enforcement.
• Passion for helping people; is a self-starter and a creative problem-solver; possess strong analytical skills; demonstrates high judgment during high stress situations; must be an excellent oral and written communicator; and have a high degree of integrity.
• Bachelor's degree or equivalent in business or a related field
• Experience in the security field in a global corporate environment or large-sized organization (e.g. NGO, public sector, police, or military), including experience in a managerial role
• Experience working in an office environment

Nice To Haves

• 5+ years of facility/corporate security management, law enforcement, risk management, legal, or related industries experience
• Bachelor's degree or equivalent in Criminal Justice, Security, Law Enforcement, or Business

Responsibilities

• Build and maintain collaborative partnerships with cross-functional stakeholders (e.g., Human Resources, Employee Relations, Legal), and security partners (site security, intelligence analysts).
• Serve as the key liaison for global, regional and local security teams.
• Perform comprehensive threat assessments or investigations into workplace incidents involving internal or external persons exhibiting inappropriate, abusive, or threatening behavior.
• Organize, prioritize and investigate multiple incidents concurrently, as part of a caseload, with overlapping deadlines and changing priorities.
• Conduct interviews of impacted employees, witnesses and/or persons of interest utilizing interviewing techniques.
• Analyze CCTV video, access control systems and other data collection capabilities, in response to incidents in order to identify behaviors, root causes, locations, potential evidence, and/or person(s) involved.
• Use Microsoft and Adobe products to include a cloud-based case management system for documentation of threat assessment or investigation.
• Deliver detailed, well-organized, factual and timely investigative information, reports, assessments, and presentations for internal customers and stakeholders related to workplace incidents.
• Document, report, and appropriately escalate risks, threats or issues to internal or external stakeholders and law enforcement agencies, as required by applicable laws.

Benefits

• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Senior