Workplace Investigator

Xpera • Burnaby, BC

8d • Hybrid

About The Position

Xpera Risk Mitigation & Investigation (Xpera) is Canada’s premier national provider of risk mitigation services. Our comprehensive offerings empower clients to enhance business performance and maintain operational continuity by equipping them with the expertise and tools necessary to manage risks at all levels. Our innovative solutions encompass investigations, labour dispute management, evacuation support, emergency security, and emergency staffing. With these solutions, we collaborate with our clients as a proactive partner, poised to assist them in addressing current crises or developing strategies to mitigate potential future risks. More information about Xpera can be found at xpera.ca.

We serve a diverse population across Canada and beyond. We strive to reflect that diversity within our workforce and ensure that every employee can be their authentic self.

Adventurous, respectful, determined: We lead with ‘yes’, trust in our shared expertise, embrace innovation while holding each other accountable to our shared vision.

Xpera is seeking a detail-oriented, organized, analytical, and adaptable Workplace Investigator to join our team, based out of Burnaby, British Columbia. Reporting to the Regional Manager, this role is ideal for a professional who thrives in dynamic environments and is committed to conducting fair, thorough, and objective workplace investigations. The successful candidate will be responsible for managing a diverse caseload across the Lower Mainland, with occasional travel to other regions within British Columbia as required. Working closely with clients, employees, and key stakeholders, the Workplace Investigator will play a critical role in conducting workplace and regulatory body investigations in alignment with policies and legislation, and delivering clear, defensible findings.

Requirements

• A Bachelor's Degree or equivalent combination of post-secondary education and relevant work experience with preference given to candidates with a minimum of 5 to 7 years of workplace investigation experience.
• Education or certification in investigative interviewing, as well as trauma-informed interviewing.
• A valid Private Investigator License issued by the Ministry of Public Safety and Solicitor General.
• A valid driver’s license and satisfactory driving record with a reliable vehicle currently licensed for business/commercial purposes.
• Ability to collect, analyze and disseminate investigative results in a timely manner to an appropriate audience for the purpose of meeting clients’ needs.
• A strong proficiency with Microsoft Office, especially with Word and Excel.
• Exceptional communication and written skills.
• An ability to work under pressure to meet demanding timelines while maintaining focus on the task at hand.
• Client-focused, results-oriented, decisive, and creative problem-solving solutions.

Nice To Haves

• Experience in labour relations and workplace investigations involving bargaining unit employees preferred.
• Knowledge of all levels of the Canadian court system, insurance law, and privacy legislation is an asset.

Responsibilities

• Conduct detailed investigations of individuals in response to client requests through the use of video recorded interviews using a trauma-informed approach. Interviews include the Complainant, Respondent, and any relevant witnesses.
• Gather and review documentation and evidence gathered during the conduct of each investigation, including e-mails, records, policies and procedures, electronic evidence, video and photographic evidence, etc.
• Conduct investigations on various workplace related matters, including bullying and harassment, sexual harassment, discriminatory harassment and code of conduct/policy violations.
• Report findings in a clear, logical, coherent, and unbiased manner to clients in accordance with relevant guidelines, as well as Xpera standards and best practices.
• Conduct intellectual property investigations via site attendances.
• Document files accurately with file activity and all information gathered, including video recordings.
• Provide status updates to clients as required.
• Maintain current on industry standards and participate in staff meetings and training for information sharing purposes.
• Attend court or legal proceedings as required.

Benefits

• Hourly Rate: $45.00-$50.00 CAD per hour.
• Comprehensive benefits and RRSP packages from your first day of employment.
• Opportunity for paid overtime.
• Great employee perks including discounted gym memberships, shopping discounts, and recognition awards.
• Employee referral incentives.
• Business casual environment.
• Opportunity for career growth and development.
• Supportive and collaborative team environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level