Investigator 3

Arizona Department of Administration • Phoenix, AZ

11h • $42,736 • Hybrid

About The Position

Be a part of an innovative and collaborative team driving a safer transportation system for Arizona. Investigator 3 (This position is open to current and active ADOT employees only) Job Location: Address: Motor Vehicle Division 1801 W. Jefferson St Phoenix, AZ 85007 Posting Details: Salary: $42,735.68 Grade: 19 Closing Date: 07/28/2026 Job Summary: Testifies in administrative law hearings and/or court appearances as an “expert”, deputy custodian of records witness; and partner with Department of Public Safety to certify new ignition interlock devices. Assists with record compliance duties and is the subject matter expert on customer records. Travel in and out of state as required when testifying on Motor Vehicle Division records or pending cases. This position may offer the ability to work remotely, within Arizona, based upon the department's business needs and continual meeting of expected performance measures. The State of Arizona strives for a work culture that affords employees flexibility, autonomy, and trust. Across our many agencies, boards, and commissions, many State employees participate in the State’s Remote Work Program and are able to work remotely in their homes, in offices, and in hoteling spaces. All work, including remote work, should be performed within Arizona unless an exception is properly authorized in advance.

Requirements

• ARS Titles 04, 08, 13, 28, and 41.
• MVD polices and procedures, various codes (courts, disposition, status) and MAX computer knowledge in reading DL record segments, of the techniques and methods of interviewing, interrogating, records searching and identifications appropriate to the agency of assignment.
• Principles and practices of the assigned agency's authority and available information gathering systems and providing customer and personal services to include customer needs assessment, meeting quality standards for services and evaluation of customer satisfaction.
• Gathering, compiling, preserving detailed evidence and preparing cases for civil and/or criminal proceedings.
• Work management and lead techniques in reviewing and determining that case files are proper.
• Oral/written communication.
• Interpersonal relationships.
• Multitasking.
• Google Workspace.
• Interpreting Federal, State and agency laws, rules, regulations and policies regarding complex investigations appropriate to agency assignment.
• Interpreting civil, criminal or regulatory laws of a complex nature approriate to agency of assignment.
• Train and counsel MVD employees, third parties and members of other agencies in the interpretation of motor vehicle laws and the ignition interlock program
• Partner with DPS in certifying and training any/all new devices in Arizona.
• Conduct complex investigations in a prompt, efficient and professional manner, research, identify and select proper and complex documents.
• Perform independently or in a lead role, on complex cases, in a professional manner
• Minimum five years of MVD Customer Service experience.
• Possess and retain a current, valid class-appropriate driver’s license, complete all required training, and successfully pass all necessary driver’s license record checks.
• Background clearance.
• Successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

Responsibilities

• Perform detailed investigations regarding violations of statutes.
• Research, analyze and evaluate documents to determine appropriate action pursuant to Arizona Revised Statutes.
• Evaluate felony/misdemeanor offenders by reviewing Revocation Investigation packets and adding violations to customer records as necessary.
• Investigates tampering/circumvention cases or missed rolling retests, review data loggers for high Blood Alcohol Content (BAC); enters Certified Ignition Interlock Device (CIID) extensions on driving records; research eligibility of special restricted licenses; investigate customers/installers/manufacturer complaints
• Support internal/external communications within MVD and other government agencies.
• Take part in pretrial conferences, depositions, and various discovery process activities.
• Aid attorneys of potential litigation for specific cases.
• Responds to attorney needs/requests for records and documents.

Benefits

• Sick leave
• Vacation with 10 paid holidays per year
• Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program).
• Health and dental insurance
• Retirement plan
• Life insurance and long-term disability insurance
• Optional employee benefits include short-term disability insurance, deferred compensation plans, and supplemental life insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed